Senior Onboarding Consultant – EMEA

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At Re-Leased, a Senior Onboarding Consultant is the critical bridge during onboarding for our largest clients, helping them unlock the full value of our cloud-based property management platform. You’ll deliver engaging training, run onboarding projects from kickoff to handover, tailor configurations to each client, troubleshoot early challenges, and coordinate with Product, Support and Success to stay on track. This role can be based anywhere in the UK or at our London office, with a hybrid, remote friendly culture. Ideal candidates have SaaS onboarding experience, a PropTech or CRE background, enterprise customer exposure, strong project management, and familiarity with Salesforce MS Teams and Dynamics or Sage. To apply, tailor your resume to show measurable outcomes, collaboration across teams, and the ability to translate needs into practical configurations.

Does driving innovation and creating better experiences through technology inspire you?

At Re-Leased, we’re levelling up real estate and helping property professionals thrive in a digital-first world. Our cloud-based property management platform combines smart automation, AI-driven insights, and deep industry expertise to make everyday work simpler and more rewarding. We’re here to help property people run better businesses, build stronger communities, and love what they do. 

Your Role

As an integral part of our team, your mission as a Senior Onboarding Consultant is to ensure a seamless integration of Re-Leased software for our largest clients. You'll serve as the vital link between our company and customers during the onboarding process and ensure clients realise the full value of Re-Leased. This role can be based anywhere in the UK or join our London office. 

 Your Responsibilities

• Deliver engaging, jargon-free training to end users and execs — virtually or in-person  
• Run smooth onboarding projects from kick-off to handover  
• Understand each customer’s business and tailor their setup for long-term success  
• Troubleshoot early-stage challenges and act as a trusted advisor  
• Coordinate with internal teams (Product, Support, Success) to keep onboarding on track  
• Translate customer needs into practical system configurations  
• Work with our product experts to find the best-fit workflows and features  
• Redefine customer processes to align with product features  

Your Experience

• Demonstrated experience in a training, onboarding, implementation, or enablement roles (ideally SaaS) 
• Background in PropTech or commercial real estate (property ops, accounting, etc.) 
• Evidence of working with large/enterprise customers 
• Experience managing customer-facing projects 
• Skilled at giving product demos and guiding customers through solutions 
• Familiar with tools like Salesforce, MS Teams, and project tracking platforms 
• Knowledge of accounting platforms e.g. Microsoft Dynamics, Sage Intacct etc.
• Strong project management expertise 

Our culture is very important to us too, and we strongly believe in living out our core values:    

• People First: One team globally; our people and customers always come first.  
• Find a Way: Like a river, we find a way around all obstacles   
• Win or Learn: Our journey for improvement never ends; enjoy the ride!  
• Aim High: We dare to set big goals and love the challenge of achieving them against the odds. 

Why you’ll love working here!

Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps. 

Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence. 

Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us. 

Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/in-office work.  

Ready to Level Up? 

Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.

www.re-leased.com