Senior Processor.Retail OPS-NEO Operations.Operations Group

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Mashreq is seeking a Senior Processor in Retail OPS NEO Operations in the United Arab Emirates, onsite. The role supports the Centralized Accounts Management Unit activities including client onboarding and maintenance service requests, delivering accurate work in line with OPM and SOPs. Core duties include processing signature requests with proper controls, validating online trade licenses and MOAs through government portals, and handling cases with 99% accuracy and zero escalations while reviewing original documents against scanned copies. You must meet SLAs, KPIs, regulatory and compliance requirements, conduct root cause analysis of complaints, and ensure timely MI reporting and SOP RCSA updates. Ideal candidates have general banking and online banking product knowledge, strong communication and analytical skills, multitasking ability, a graduation, and proficiency with MIS and presentations.

Provide support on Centralized Accounts Management Unit activities and functions, i.e. Client’s onboarding, maintenance service requests, efficiently and accurately and in accordance with OPM and SOP’s

• To process signature requests with adequate controls as per banks policy.
• To validate online Trade license and MOA of entity cases through Govt. authority’s websites.
• To process cases with 99% accuracy. Nil Escalations
• To review and validate original documents VS scan image.
• Make sure to meet SLA, KPI, regulatory and compliance requirements
• Conduct root cause analysis of Complaints or escalations.  
• To ensure correct MI Reporting and timely update of SOP, RCSA test results

• Comprehensive knowledge of General Banking Activities and Online Banking Products and Services.
• Good Communication skills. 
• Strong inter-personal, problem solving communication, analytical.
• Capable of handling multiple task
• Minimum Qualification is Graduation. 
• Strong Computer knowledge along with MIS preparation and presentation skills