Senior Product Manager, Lending – ABL & SCF

JobsCloseBy Editorial Insights

CBD is seeking a Senior Product Manager for Lending, ABL and SCF in Dubai to own the payments acceptance business across digital and traditional channels, drive product development, portfolio management, partnerships, and technology while aligning risk, operations and service delivery. The role blends strategy with execution, requiring business cases, revenue targets, onboarding policy improvements, and a roadmap that includes lending facilities and merchant services. You’ll collaborate with IT, risk, compliance and sales to pilot concepts, analyze results and scale initiatives such as m-POS, tokenization and other payments innovations. Candidates with a bachelor’s degree and hands-on merchant acquiring and POS finance experience should tailor their resume to show end to end product delivery, measurable revenue growth, cross functional collaboration, and strong stakeholder communication for onsite Dubai work.

Description

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose

The role holder will be responsible for driving the payments acceptance business across digital/traditional acceptance, product development (including lending facilities), portfolio management, partnerships/relationship management, technology, operations risk management and service delivery.

Principle Accountabilities

• Ensure business stability, growth, strategic alignment and enhanced profitability for Merchant Banking & Partnerships.
• Act as an industry expert as well as being the primary contact for all internal stakeholders on Merchant Banking & Partnerships and POS finance
• Develop product opportunity studies highlighting benefits, costs & risks. In addition, preparing business cases and strategy for new / enhanced products roll-out.
• Establish strategic priorities, sales objectives, and revenue goals for products and the relevant distribution channels to maintain and accelerate revenue growth.
• Manage and document changes to policies and procedures that arise during the client on-boarding process to improve future client experience, bank's operational and local regulatory experience.
• Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Develop business requirements for building Merchant Banking & Partnership capabilities, and work with IT department, audit , risk, compliance, operations and other stakeholders to formulate the project plan, delivery schedules testing and implementation. Monitor the project progress in all aspects from requirements conceptualization to implementation.
• Analyse, plan and execute Pilots and Proof of Concepts for product innovation in the Merchant Banking & Partnerships space.
• Serve as subject matter expert to help review client needs, formulate proposals, assist in implementation and serve as liaison with internal and external service providers to resolve complex client issues.
• Understand banks infrastructure to ensure that operations and systems are able to support the products launched and work with technology and Operations to ensure that the functionalities are as per required specifications.
• Communicate new product updates and enhancements, market trends to sales and implementation teams and assist in monitoring product performance in terms of volumes, value and revenue. Work with concerned units to ensure product MIS is in place for accurate management reports.
• Drive the merchant banking digital roadmap across contactless and emerging payment methodologies.
• Facilitate the coming together of new technology & solutions (e.g. m-POS, scan to pay, tokenization, etc.) to launch new acceptance initiatives.
• Foster trusting partnerships by proactively develop relationships via a continuous discussion of marketplace trends and the development of a consultative sales approach to ensure the business objectives of the client are maximized.
• Manage external and internal stakeholders to ensure the execution and achievement of merchant business plans by utilizing internal/cross-functional relationships to align resources and deliver against customer needs.

Requirements

Experience and Qualifications

• Bachelor’s degree or equivalent
• Previous experience in managing merchant acquiring and POS finance