Senior Relationship Support Assistant

JobsCloseBy Editorial Insights

Royal London is hiring a Senior Relationship Support Assistant on a 9 month fixed term contract in Edinburgh, with a hybrid work arrangement. The role supports adviser system queries, salary exchange, triage, pension submissions, demos and campaigns, while owning complaints and maximizing CRM as the sales team SME. The candidate will have financial services sales support or relationship consulting experience, a strong grasp of the competitive landscape, outstanding customer service, and the ability to translate MI into insight and spot opportunities across channels. To apply, tailor your CV with metrics, cite CRM and illustration training, and show how you’ve delivered results aligned with Royal London values.

Job Title: Senior Relationship Support Assistant

Contract Type: 9 month fixed term contract

Location: Edinburgh  

Working style: Hybrid 50% home/office based

We are currently recruiting for a Senior Relationship Support Assistant to join our team on a 9 month fixed term contract. You will protect and develop Royal London’s mutually valued relationships in the UK financial advice market. Delivering sustainable growth through the distribution of our worksplace propositions.
With a strong customer focus, we will extend our reach into all channels and platforms through which consumers access long term savings and protection products contributing to Distribution team targets
 

About the role

• Competently deal with adviser system technical queries
• Support salary exchange queries
• Triage adviser queries
• Completing Group Pension submissions
• Preparing demos
• Supporting sales campaigns
• Training for self-serve advisers in producing illustrations and locating information on our Online Service platform
• Take ownership of complaints
• Maximise CRM functionality by being the SME for the sales team you support
   

About you

• Understanding of the competitive landscape in which Royal London operates
• Experience within a Sales Support/ Relationship Consultant role with a demonstratable and successful track record in Financial Services.
• Exceptional customer service skills
• Ability to translate Sales MI into meaningful data for the adviser
• Ability to spot sales opportunities
• Strong written and verbal communication skills to effectively interact with customers and stakeholders through different channels
• Strong time management and organisational abilities, with the capacity to prioritise and multitask effectively
   

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an  Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.