Senior Relationship Support Assistant

JobsCloseBy Editorial Insights

Royal London’s Senior Relationship Support Assistant in Edinburgh is a 12 month fixed term hybrid role that protects and grows relationships in financial services. You’ll handle adviser queries, salary exchange questions, triage queries, complete pension submissions, prepare demos, support sales campaigns, train advisers on illustrations and Online Service platform, own complaints and maximise CRM as the sales team SME. The ideal candidate has proven sales‑support or relationship consultancy experience, superb customer service, and the ability to translate MI into meaningful data and spot opportunities. To apply, tailor your CV to highlight CRM and pensions experience, data driven impact, and your interest in a secondment; closing date 3 July 2026.

Contract type: 12 month fixed term contract
Location: Edinburgh
Working style: Hybrid 50% home/office based
Closing date: 3rd July 2026

We are currently recruiting for Senior Relationship Support Assistant to join our team as a 12 month fixed term contract. You will protect and develop Royal London’s mutually valued relationships in the UK financial advice market. Delivering sustainable growth through the distribution of our worksplace propositions.

With a strong customer focus, we will extend our reach into all channels and platforms through which consumers access long term savings and protection products contributing to Distribution team targets.

A brilliant development opportunity for colleagues who want to broaden their expertise, learn from a high‑performing team and grow through a secondment.

About the role

• Competently deal with adviser system technical queries
• Support salary exchange queries
• Triage adviser queries
• Completing Group Pension submissions
• Preparing demos
• Supporting sales campaigns
• Training for self-serve advisers in producing illustrations and locating information on our Online Service platform
• Take ownership of complaints
• Maximise CRM functionality by being the SME for the sales team you support

About you

• Understanding of the competitive landscape in which Royal London operates
• Experience within a Sales Support/ Relationship Consultant role with a demonstratable and successful track record in Financial Services.
• Exceptional customer service skills
• Ability to translate Sales MI into meaningful data for the adviser
• Ability to spot sales opportunities
• Strong written and verbal communication skills to effectively interact with customers and stakeholders through different channels
• Strong time management and organisational abilities, with the capacity to prioritise and multitask effectively

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Zoe Tilford