Senior Sales Support - Auto Equipment & Finance (19-month Fixed-Term)

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Coast Capital Savings is hiring a Senior Sales Support for Auto Equipment & Finance on a 19-month term in Surrey with a hybrid work model. The role is the customer interface for the Sales Department, coordinating credit applications and funding steps across direct and indirect channels, and supporting dealership and broker partners while assisting the Relationship Manager with escalations. The ideal candidate has 4–6 years in equipment finance or related sales support, strong credit and CRM skills, and excellent written and verbal communication in a fast paced environment. To apply, tailor your resume to end-to-end credit processes, Dealertrack/CDP experience, and collaborative results, and be prepared for background checks. Coast Capital champions equity, diversity and inclusion and provides accessibility accommodations.

Location(s): Help Headquarters: 9900 King George Blvd, Surrey, British Columbia 

Job Type: Full Time Temporary 

myWork Program: Hybrid

Starting Salary Range: $55,600.00 - $66,700.00 

Background Screening Requirement: 

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification 
• Employment Verification
• References

Job Purpose

The Senior Sales Support (SSS) acts as the key customer interface for the Sales Department. The SSS is responsible for the coordination of all client financing requests, effectively managing each stage of the credit application, contract execution and funding process. The SSS will be responsible for managing requests in both the direct and indirect business channels within AEF. In the indirect channel, the SSS will assist the Relationship Manager with fulfilling requests from AEFs dealership/broker partners. This role is proactive in connecting with Dealer/Broker partners, training and completing the sales process. The SSS contributes to the overall success of the Sales Department growth and ensures initiatives are executed/delivered in support of the team’s business strategies and objectives. The SSS is responsible for ensuring all activities conducted comply with governing regulations, internal policies, and procedures.

Accountabilities

• Act as a key customer liaison for Coast Auto and Equipment Finance by managing day-to-day client inquiries.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk.
• Monitor progress of credit applications from submission through to funding stages.
• Generate weekly and monthly dashboard reports as required.
• Maintain rigorous quality controls, ensuring accuracy of credit submissions and client documentation.
• Collaborate with and assist the Relationship Manager, in fulfilling dealership/broker requests such as liaising with internal departments to review dealer escalations.
• Contacting dealerships/broker and providing them information on the AEF financing program.
• Assisting dealerships/brokers with applications submitted via the Dealertrack/CDP portal.

Skills & Qualifications

• Minimum 4 – 6 Years of Job-Related Experience. Experience in the equipment finance and leasing industry is considered an asset.
• CCS will require individuals who are fully fluent in English. Knowledge of a second language is considered an asset.
• Bachelor's Degree or a diploma requiring 3 - 4 years of full-time study or equivalent work experience.
• Sound working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong IT proficiency - adapting easily to a variety of accounting platforms/ CRM tools.
• Proficient at reading Credit Bureau reports.
• Experience in the sales process to closing of the sale.
• Strong written and verbal communication skills.
• Excellent time management and organizational skills.
• Demonstrated ability to thrive in a fast-paced environment.
• Strong attention to detail.
• Highly collaborative, with a keen focus on the customer.
• Ability to influence others.
• Able to work well as part of a team to increase efficiencies and facilitate issues resolutions.
• Ability to be flexible with respect to job assignments and workload.

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [email protected] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.