Cyara logo

SENIOR SOFTWARE ENGINEER

Cyara
10 hours ago
Full-time
Remote
Worldwide

JobsCloseBy Editorial Insights

Cyara is seeking a Senior Software Engineer to design, implement, test and optimize the CX assurance platform, translating product requirements into scalable software. You will contribute to front-end work, tackle UX challenges, help shape scalable architectures, mentor peers, and participate in Agile processes while upholding security and quality. Required: 7+ years’ experience, Bachelor’s degree, strong C# and .NET backend, microservices, event driven data with Kafka or RabbitMQ, AWS, Terraform, Kubernetes, and CI/CD. Experience with AI driven development tools and prompt engineering is a plus. To apply, quantify impact in your resume, show collaboration, and align with Cyara values Delivering Excellence, Innovate Boldly, Integrity First, and Curiosity; highlight outcomes, security improvements and scalable systems, and your fit with a globally distributed team.

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.  
 
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. 

Job Function Description:

As a Senior Software Engineer on the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.

You will be responsible for:

  • Innovative Software Development: Utilize cutting-edge software development tools to drive innovation, efficiency, and quality in front-end development.
  • Problem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly, efficiently, and with high quality.
  • Scalable Systems Architecture: Contribute to the evolution of systems architecture, ensuring scalability with the growing demands of the business.
  • Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align front-end development with overall business objectives.
  • Problem Identification and Resolution: Analyze, identify, and address problems or bugs to ensure a seamless and error-free user interface.
  • Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.
  • Mentorship and Reviews: Support engineers in their development through mentorship and code reviews, ensuring adherence to best practices.
  • Quality Assurance: Ensure the delivery of high-quality solutions that meet customer expectations and business requirements.

Let’s talk about your skills/expertise:

  • Complete knowledge and full understanding of area of specialization and associated technologies.
  • Stays updated with the latest industry trends and technologies and willingness to learn new technologies
  • Solves problems of diverse scope requiring evaluation and ingenuity.
  • Applies critical thinking and analytical skills to develop effective solutions.
  • Enhances relationships and networks with senior internal/external personnel in own area of expertise.
  • Works effectively within a team to achieve project goals.
  • Requires a minimum of 7 years of relevant experience and a Bachelor’s degree.
  • Demonstrates proficiency in software development and the ability to work independently.

Back-End

  • Strong programming skills in C# and .NET framework with high performance backend services development.
  • Advanced skills in designing and optimizing multithreaded and parallel processing systems.
  • Experience in near real time processing of data using Event Driven systems like Kafka, RabbitMQ, SNS etc
  • In-depth knowledge of memory optimization and management techniques.
  • Good understanding of microservices architecture and experience in developing microservices.
  • Familiarity with AWS cloud computing services and basic infrastructure management.
  • Advanced debugging skills to resolve highly complex issues.
  • Expertise in network performance optimization and troubleshooting.
  • Strong Experience with version control systems like Git and good knowledge of CI/CD pipelines.
  • Ability to work independently and as part of a team to develop high-quality backend solutions.

AI Driven Development & Tooling

  • Strong understanding of AI-assisted software development practices, including effective use of tools such as GitHub Copilot, ChatGPT, Claude, Cursor, or similar development assistants.
  • Ability to use AI tools to accelerate coding, refactoring, unit test creation, documentation, and technical analysis while maintaining engineering quality and accountability.
  • Experience applying prompt engineering techniques to produce accurate, secure, and maintainable software outputs.
  • Good understanding of AI tool limitations, including hallucinations, security risks, data privacy concerns, and the need for human review and validation.
  • Ability to integrate AI-driven development workflows into team practices, including code review, test automation, documentation, and delivery pipelines.

Deployment

  • Experience with Terraform for defining and provisioning cloud infrastructure through code.
  • Experience with AWS services such as Fargate, Kubernetes, S3, RDS, KMS, Lambda, and EventBridge.
  • Skilled in working with CI/CD pipelines using Buildkite, TeamCity, and Jenkins.

Security

  • Advanced understanding of web security principles and best practices, with solid experience in implementing security measures.
  • Proficiency in protecting against common vulnerabilities such as SQL injection and XSS attacks, with a focus on maintaining robust security.
  • Strong skills in optimizing code, queries, and server configurations for improved performance and scalability.
  • Ability to mentor junior engineers on security practices and performance optimization techniques, and contribute to team-wide security strategies.
Why you should join us:  
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. 
 
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. 
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. 
 
Big opportunities. Real impact. Amazing people. That's the Cyara experience. 
 
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:  
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.  
 
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.  
 
Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.