Senior Student Success Officer

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Griffith University seeks a Senior Student Success Officer for a full‑time onsite role at the Nathan campus, guiding students from enrolment to completion, answering enrolment and planning enquiries, advising on courses and pathways, resolving issues beyond standard policies, and supporting student activities while upholding equity and safety. The ideal candidate will have experience across the student lifecycle, CRM systems, and strong communication and cross‑functional collaboration. To apply, tailor your covering statement to the About you and Position Description, provide concrete examples of lifecycle support and CRM use, ensure your CV includes name and contact details, Australian working rights, and willingness to work across campuses, and submit online by 11 March 2026.

Company Description

An exciting opportunity within the Griffith University Student Engagement and Success, Student Success team.

Job Description

Working closely with students, the Senior Student Success Officer plays a key role in providing high level advice and support to students from enrolment to program completion. It contributes to initiatives that enhance student engagement and success. 

Reporting to the Student Success and Transition Coordinator, you will: 

• Respond to student enquiries about enrolment, academic planning, and success 
• Provide advice on course enrolment and academic pathways.
• Help solve student issues that fall outside standard policies. 
• Support and be involved in student activities from recruitment and orientation to Program completion. 
• Assist with Student Success programs and coaching initiatives. 
• Follow university policies and legal requirements, including equity and safety. 

About you 

To be successful in this role you will have: 

• Demonstrated experience with the student lifecycle including enrolment, academic planning and student facing services and activities. 
• A working knowledge of CRM systems.
• Effective communication and interpersonal skills
• A good understanding and appreciation of working within and across teams for effective support service delivery. 

This is a dynamic and highly collaborative role involving administrative and stakeholder engagement responsibilities. 

What we can offer  

This is a continuing HEW Level 5 position Based at the Brisbane South (Nathan) University campus. As Griffith is a multi-campus university, you may be required to work across other campus locations.  Base Salary $79,705- $89,416 + 17% super per annum. 

Additional Information

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information, please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

How to apply 

Please submit your application online and ensure your application includes the following: 

• A covering statement outlining your suitability for the role referring to the About you section listed above and the Position Description. 
• Current curriculum vitae, including name and contact details. 

Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community.

Applicants must have Australian working rights. Successful candidates may be subject to a criminal history check 

For further information specifically about this role, please contact Nathan Seng, Manager, Student Success via [email protected] 

Closing date: Wednesday 11th March 2026 at 11:59 pm AEST. All applications must be submitted online.