Senior Technician - Digital Delivery

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AECOM in Dubai is seeking a Senior Technician - Digital Delivery to manage and optimize digital delivery infrastructure, provide expert IT operations support, and drive continuous project improvements. You’ll develop electrical dry utilities designs to local standards, prepare drawings and calculations, and maintain 3D BIM models in Revit and Civil 3D, ensuring BEP alignment and proper LOD. You’ll conduct clash detection with Navisworks, coordinate with civil, architectural and MEP teams, and support submissions and construction with solid documentation and version control. Requirements include 5+ years in technical support or digital infrastructure, strong ITSM, network and cloud, and automation skills, plus preferred certifications and IaC/DevOps. To apply, highlight DEWA/Etisalat experience, include BIM portfolios with measurable outcomes, and be prepared for in-person Day 1 onboarding in Dubai.

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

We are seeking a detail-oriented and analytical Senior Technician - Digital Delivery to join our organization in Dubai, United Arab Emirates. In this role, you will be responsible for managing and optimizing our digital delivery infrastructure, ensuring seamless technical operations, and providing expert-level support to maintain system performance and reliability. You will work collaboratively with cross-functional teams to implement solutions, resolve complex technical issues, and drive continuous improvement in our digital service delivery.

.Roles & Responsibilities

• Develop electrical dry utilities designs including power distribution, street lighting, telecom, and ELV systems in accordance with local authority standards (e.g., DEWA, Etisalat, etc.).
• Prepare design drawings, calculations, load schedules, and technical reports.
• Ensure designs comply with codes, regulations, and project specifications.
• Perform design coordination with civil, architectural, and other MEP disciplines.
• Create and maintain accurate 3D BIM models for electrical dry utilities using software such as Revit, Civil 3D, or similar.
• Ensure BIM models meet LOD requirements and BIM execution plans (BEP).
• Conduct clash detection and resolve coordination issues using tools like Navisworks.
• Collaborate with multidisciplinary teams to ensure integrated project delivery.
• Maintain proper documentation and version control of BIM models and design files.
• Ensure all submissions meet authority guidelines and requirements.
• Address authority review comments and update designs accordingly.
• Ensure adherence to company BIM standards, CAD standards, and QA/QC procedures.
• Conduct internal reviews of models and drawings for accuracy and completeness.
• Maintain consistency across all project deliverables.
• Participate in project meetings, coordination workshops, and technical discussions.
• Provide technical support during construction and site coordination.
• Assist in resolving site issues and design discrepancies.
• Support the improvement and streamlining of design workflows and BIM processes.
• Contribute to the development of BIM standards, templates, and libraries.
• Stay updated with latest BIM technologies and engineering practices.

Qualifications

• 5+ years of experience in technical support, IT operations, or digital infrastructure management
• Proven expertise in digital delivery platforms and technologies
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues
• Proficiency with IT service management (ITSM) tools and ticketing systems
• Solid understanding of network architecture, cloud platforms, and system infrastructure
• Experience with automation tools and scripting for operational efficiency
• Excellent organizational and time management skills
• Strong technical documentation and communication abilities
• Demonstrated ability to work independently and collaboratively in a team environment
• Experience with vendor management and service level agreement (SLA) monitoring
• Preferred: Advanced technical certifications (CompTIA, Cisco, AWS, or equivalent)
• Preferred: Experience with infrastructure-as-code (IaC) tools and DevOps practices
• Preferred: Leadership or mentoring experience with technical teams

Additional Information

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.