TSMG logo

Senior Teleoperations Lead

TSMG
2 days ago
Full-time
On-site
Lausanne, VD

JobsCloseBy Editorial Insights

TSMG is seeking a Senior Teleoperations Lead for a full-time onsite role in Lausanne to oversee robotics operations teams supporting AI training, robotic testing and commercial deployments. You will coordinate teleoperators, drive operational excellence, enforce safety and quality standards, and act as the primary liaison between field operations, engineering and client stakeholders. The ideal candidate combines proven leadership of operational teams in robotics, autonomous systems, control rooms or fleet operations with a passion for emerging tech, and thrives in fast paced, technology-driven settings. To apply, tailor your resume to evidence shift-based team leadership, KPI delivery, incident management and cross-functional collaboration, emphasize experience with AI or automation programs, and highlight onboarding, mentoring and scalable deployment experience across multiple sites.

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

Key Responsibilities

    Team Leadership

  • Lead and coordinate teleoperations teams across multiple shifts
  • Manage daily staffing and operational coverage
  • Support onboarding, training, and mentoring of new operators
  • Promote compliance with safety and operational procedures

    • Operations Management

  • Monitor operational KPIs and productivity metrics
  • Ensure delivery against quality and performance targets
  • Coordinate robot deployment schedules and operational readiness
  • Manage incident escalation and resolution processes

    • Stakeholder Coordination

  • Serve as the primary operational contact for internal and external stakeholders
  • Collaborate with engineering, product, and project management teams
  • Prepare operational reports and performance summaries
  • Support customer-facing robotics programs and deployments

Requirements

    Essential

  • Previous experience leading operational teams
  • Strong communication and organizational skills
  • Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
  • Ability to work in fast-paced, technology-driven environments

    • Preferred

  • Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
  • Experience managing distributed or shift-based teams
  • Technical background in engineering, operations, or industrial environments

What We Offer

  • Leadership role within a rapidly growing robotics sector
  • Opportunity to help scale next-generation robotics deployments
  • International projects and client exposure
  • Career growth opportunities across robotics and AI operations
  • Collaborative environment working alongside engineering and product teams