Senior UX Process Analyst (Business Process Analyst 3)

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The Senior UX Process Analyst is a member of the County Operations User Experience Team, leading complex analysis efforts that directly shape how counties deliver services to Ohio families. In this role, you will evaluate business processes across all 88 counties, identify opportunities for modernization, and help guide statewide improvement efforts using Power Platform tools and other digital solutions. Your work ensures counties receive clear, practical guidance that strengthens operational efficiency and user experience.

This position involves facilitating collaboration among counties, program offices, and OIS technical teams, often serving as the senior liaison for escalated issues and cross‑agency initiatives. You will lead requirements‑gathering sessions, assess the impact of proposed system or workflow changes, and help define tasks, deliverables, and communication strategies that keep stakeholders aligned. Strong organization, timely follow‑through, and consistent communication are essential as you balance multiple projects and maintain consistency across statewide efforts.

One of the most meaningful aspects of this role is the impact you have on modernization and service delivery across Ohio. Your work improves how counties use technology, helps streamline business processes, and supports digital transformation strategies that ultimately make it easier for families to access services. You will also mentor lower‑level analysts, strengthen analytical practices, and contribute to statewide UX planning that shapes the long‑term future of county operations.

Duties include but are not limited to:

• Analyze county business processes to identify modernization opportunities, cost‑saving strategies, and digital‑first improvements using tools like Power Apps, Power Automate, and Power BI.
• Lead high‑visibility, enterprise‑level requirements‑gathering efforts involving counties, program offices, and OIS technical teams.
• Develop detailed workflow models, business process documentation, and reengineering recommendations to support statewide UX and modernization initiatives.
• Evaluate system changes, vendor solutions, and platform enhancements to determine their suitability and impact on county operations and user experience.
• Define project tasks, deliverables, schedules, and collaboration methods using Microsoft Teams and SharePoint Online to maintain transparency and stakeholder alignment.
• Serve as the senior liaison for escalated issues and feedback from counties, ensuring consistent communication across program, technical, and leadership teams.
• Prepare clear, executive‑level reports, presentations, and analytical summaries for leadership and county stakeholders.
• Monitor emerging technologies, low‑code/no‑code tools, automation trends, and evolving county needs to support continuous improvement and strategic UX planning.
• Mentor lower‑level analysts, lead collaborative working sessions, review work products, and support standardization of documentation and analytical practices.
• Contribute to statewide digital transformation planning through human‑centered design approaches, UX best practices, and long‑term modernization strategies.

Schedule: Full-Time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Some travel within the state of Ohio. This position will participate in presentations to county offices twice per year. All travel will be scheduled in advance and with prior notice. 

PN(s): 20039837

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The candidate, at minimum, must have the following:

Option 1:

• 5 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

Option 2:

• Completion of associate core program in computer science, information systems, or business administration;

• AND 3 & 1/2 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.

Option 3:

• Completion of undergraduate core program in computer science, information systems, or business administration

• AND 3 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies. 

Option 5:

• The equivalent of Minimum Class Qualifications For Employment noted above. 

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 36. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $46.00 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6 

Step 7 

Step 8  

Step 9  

$46.00

$48.28

$50.66

$53.13

$55.72

$58.55

$61.46

$64.52

$67.75

$95,680

$100,422

$105,373

$110,510

$115,898

$121,784

$127,837

$134,202

$140,920

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months 

66 Months 

78 Months 

90 Months 

Selection Priority Notice

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [email protected].

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Sponsorship/H-1B information

This position is not eligible for sponsorship.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.