Senior Workforce Specialist

JobsCloseBy Editorial Insights

Air New Zealand is seeking a Senior Workforce Specialist to join the Auckland Airport Campus Workforce Management team, onsite, reporting to the Chapter Lead Rostering Jets. The ideal candidate combines deep workforce management know-how with hands-on experience in Jeppesen Crew Rostering, strong leadership, and a relentless focus on continuous improvement, safety, and regulatory compliance. You will lead rostering improvements, build stakeholder relationships, support user acceptance testing, and deliver training while guiding the team toward a high-performance culture in a dynamic operation. To apply, tailor your CV to showcase WFM outcomes, rostering projects, and end user training; highlight problem solving and resilience. Apply online with an updated CV; applications close 14 August 2026.

Job Description

Kia ora!  

We are seeking a highly skilled and motivated Senior Workforce Specialist to join our Workforce Management team based at our Auckland Airport Campus. 

Reporting to the Chapter Lead Rostering – Jets, you will help lead the development and delivery of effective rosters and processes. You'll ensure continuity and consistency, assist with User acceptance testing,  maintain performance standards, and ensure compliance with all business requirements, regulations, and standards.  

About the role: 

• Proactively identify and address risks or issues with processes to improve efficiency and performance 
• Build and maintain relationships with stakeholders to support system and process change  
• Lead continuous improvement initiatives to simplify processes and align with business needs 
• Assist in the development and implementation of training plans to ensure training needs are met in a timely manner and to support the demands of the operation   
• Contribute to the development, enhancement, and testing of functional systems to ensure reliability and suitability to ensure training/operational needs and requirements are understood and communicated.  
• Contribute to the leadership of the team by providing day to day supervision, guidance, and advice to ensure the development and maintenance of a High-Performance environment and compliance with business requirements, regulations, and standards.  
• Manage the identification and reporting of safety risks and hazards, and employee training to ensure the protection of employees, customers, assets and Air NZ’s brand and compliance with safe operating practices, company policies and all regulations.  

Our ideal candidate: 

• In-depth knowledge of Workforce Management processes 
• A strong understanding of Jeppesen Crew Rostering systems and processes
• Understanding of contractual and regulatory compliance requirements 
• Demonstrates strong leadership capability
• You have a continuous improvement focus and a demonstrated ability to assess and understand customer value 
• Strong communication, problem-solving, and relationship-building skills. 
• Proven success in delivering end user training 
• A solid communicator, strong problem solver, ability to think laterally and demonstrate agility 
• A high degree of resilience and flexibility to manage constantly changing plans and priorities. 
• Tertiary qualification in a relevant discipline (e.g., Business, Statistics, Aviation management) preferred but not essential. 

This is a great opportunity to join our team and have a positive influence in taking care of our customers through the delivery of optimal resources, today, tomorrow and in the future. 

Apply online with an updated CV. 

Applications close 14/08/2026. 

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."