Service Ambassador- UAEN only

JobsCloseBy Editorial Insights

Emirates NBD is hiring a Service Ambassador (UAEN only) to be the first point of contact in the Abu Dhabi branch. The Branch Customer Service Representative will manage lobby flow, guide customers to the right service channels, respond to inquiries, promote cross-sell opportunities, support daily operations, and uphold a welcoming, compliant environment while helping customers navigate digital tools. Ideal candidates have a high school diploma or bachelor’s degree, fluent English with Arabic preferred, basic computer literacy, and prior customer service or banking exposure, thriving in a fast paced setting. For a stronger application, tailor your resume to highlight queue management, cross-selling results, digital tool proficiency, attention to detail, teamwork, and a customer-centric approach, and show readiness to work onsite in Abu Dhabi and commitment to Sharia-compliant banking.

Job Purpose

As the first point of contact within the branch, the Branch Customer Service Representative plays a vital role in delivering exceptional customer experience. This position is responsible for managing customer flow, providing guidance on banking services, and supporting business growth through effective customer engagement and cross-selling.

Key Responsibilities

• Welcome and assist customers, ensuring a professional and positive first impression.
• Oversee branch lobby operations, including managing queue flow and directing customers to appropriate resources.
• Guide customers to the correct service channels such as Teller, Relationship Officer, or digital banking solutions.
• Respond promptly to basic customer inquiries and support service requests.
• Promote and cross-sell relevant banking products and services based on customer needs.
• Generate referrals and contribute to business development initiatives.
• Assist customers with digital banking tools and encourage the use of self-service channels.
• Support daily branch operations and administrative tasks as required.
• Maintain high standards for branch presentation to ensure a welcoming, customer-friendly environment.
• Comply with all bank policies, procedures, and regulatory requirements.
• Provide assistance in Teller and Personal Financial Consultant (PFC) functions as needed.

Qualifications & Requirements

• High School Diploma or Bachelor’s degree preferred.
• Strong communication skills (fluent English required; Arabic proficiency preferred).
• Previous experience in customer service or banking is an advantage.
• Basic computer literacy and familiarity with digital tools.
• Ability to perform in a fast-paced, customer-facing environment.

Key Competencies

• Customer focus and a commitment to service excellence.
• Excellent interpersonal and communication skills.
• Problem-solving abilities and adaptability.
• Ability to collaborate effectively as part of a team.
• Keen attention to detail and a high degree of accuracy.

Key Performance Indicators (KPIs)

• Customer satisfaction and service quality ratings.
• Efficiency in branch service delivery and queue management.
• Performance in cross-selling and referral generation.
• Adherence to compliance standards and audit results.

• Overall enhancement of the branch customer experience.

   

What We Offer

• An opportunity to join a leading Sharia-compliant bank in the UAE.
• Structured training and professional development programs.
• Clear pathways for career growth within Retail Banking and the branch network.
• Exposure to a dynamic, customer-centric work environment.
• A competitive salary and benefits package aligned with market standards.
• A collaborative and inclusive work culture dedicated to excellence.