Service Ambassador UAEN only ( Abu Dhabi )

JobsCloseBy Editorial Insights

Emirates Islamic is hiring a Service Ambassador for the Abu Dhabi branch (UAEN only), a full-time onsite role focused on delivering a seamless customer experience. You will welcome guests, manage branch traffic, guide customers to self-service and digital channels, identify needs, assist with onboarding, and promote the bank’s products while upholding service quality and compliance. The ideal candidate has 1–2 years in customer service or hospitality, a high school diploma or bachelor’s degree, strong communication skills, and a customer-first mindset with digital banking familiarity; UAE National is preferred. Highlight a warm, professional demeanor, problem solving, and the ability to reduce waiting times. Competitive salary, development and healthcare offered, with an inclusive culture.

About Emirates Islamic
Emirates Islamic is one of the UAE's leading Islamic banks, providing innovative Shariah-compliant banking solutions and exceptional customer experiences.

Job Purpose

As a Service Ambassador, you will be the first point of contact for customers visiting the branch, ensuring a seamless banking experience by welcoming customers, managing branch traffic, supporting digital adoption, and directing customers to the appropriate services.

Key Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Manage customer flow and reduce waiting times within the branch.
• Guide customers on self-service and digital banking channels.
• Identify customer needs and direct them to the appropriate branch representative.
• Support customer onboarding and basic service requests.
• Promote Emirates Islamic products, services, and digital solutions.
• Ensure excellent customer experience and maintain service quality standards.
• Adhere to bank policies, procedures, and compliance requirements.

Qualifications & Experience

• High School Diploma or Bachelor's Degree preferred.
• 1-2 years of customer service, hospitality, retail, or banking experience.
• Strong communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• UAE National preferred.

Skills

• Customer Service Excellence
• Communication & Relationship Building
• Problem Solving
• Sales Awareness
• Digital Banking Knowledge
• Teamwork & Collaboration

What We Offer

• Competitive salary and benefits.
• Career development opportunities.
• Learning & development programs.
• Healthcare and employee banking benefits.
• Inclusive and collaborative work environment.