Service Ambassador ( UAEN) - Pipeline

JobsCloseBy Editorial Insights

Emirates NBD is hiring a Service Ambassador (UAEN) to be the branch contact, greeting visitors, managing traffic, guiding digital banking adoption, onboarding customers, and directing them to the right specialist while promoting Emirates Islamic products. The role centers on delivering outstanding service, reducing wait times, and maintaining compliance, upholding standards in a collaborative environment. Ideal candidates have 1-2 years in customer service or hospitality, strong communication, a customer focused attitude, and UAE National preference; a HS diploma or degree is preferred. To apply, tailor your resume to showcase service excellence, digital know how, and teamwork with concrete examples, and demonstrate willingness to grow within the bank.

Job Purpose

As a Service Ambassador, you will be the first point of contact for customers visiting the branch, ensuring a seamless banking experience by welcoming customers, managing branch traffic, supporting digital adoption, and directing customers to the appropriate services.

Key Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Manage customer flow and reduce waiting times within the branch.
• Guide customers on self-service and digital banking channels.
• Identify customer needs and direct them to the appropriate branch representative.
• Support customer onboarding and basic service requests.
• Promote Emirates Islamic products, services, and digital solutions.
• Ensure excellent customer experience and maintain service quality standards.
• Adhere to bank policies, procedures, and compliance requirements.

Qualifications & Experience

• High School Diploma or Bachelor's Degree preferred.
• 1-2 years of customer service, hospitality, retail, or banking experience.
• Strong communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• UAE National preferred.

Skills

• Customer Service Excellence
• Communication & Relationship Building
• Problem Solving
• Sales Awareness
• Digital Banking Knowledge
• Teamwork & Collaboration

What We Offer

• Competitive salary and benefits.
• Career development opportunities.
• Learning & development programs.
• Healthcare and employee banking benefits.
• Inclusive and collaborative work environment.

• Communication
• Contact customers who have overdue accounts to negotiate payment arrangements and/or facilitate payment processing
• work with customers to identify the root cause of payment delinquency and develop strategies to prevent future delinquency
• keep accurate and up-to-date records of customer interactions and payment arrangements
• follow-up with customers as necessary to ensure that payment arrangements are being adhered to
• escalate issues to appropriate parties when necessary
• p\rovide excellent customer service to all customers