Service Assistant Manager

JobsCloseBy Editorial Insights

Chery Liverpool, part of Eagers Automotive, is seeking a Service Assistant Manager to support the Service Manager in a busy onsite operation. In this full‑time role you will help run day to day service department operations, mentor service advisors and technicians, handle customer inquiries and escalations, hit service KPIs, coordinate workflow and vehicle scheduling, and ensure compliance with manufacturer and dealership processes. The ideal candidate has automotive service experience, leadership or senior advisory background, strong customer service and communication skills, and a current driver licence, with proven ability to coach a team and resolve issues. To apply, tailor your resume to highlight leadership, KPI achievement and customer outcomes, and include a concise note explaining why you fit this role.

Chery Liverpool is part of an exciting and rapidly growing automotive brand, known for innovation, reliability and strong customer focus. Our dealership prides itself on delivering excellent aftersales service and creating a positive, professional environment for both customers and staff.

About the Role

As Service Assistant Manager, you will play a key role in supporting the Service Manager and ensuring the smooth day‑to‑day operation of the service department. You will help drive performance, maintain high customer satisfaction and support the service team to achieve their goals.
Your key responsibilities will include:
• Assisting with daily service department operations
• Supporting and mentoring service advisors and technicians
• Managing customer inquiries and resolving escalations
• Ensuring service KPIs, productivity and quality standards are met
• Coordinating workflow and vehicle scheduling
• Maintaining manufacturer and dealership processes
• Supporting reporting, administration and compliance

About You

You are an experienced automotive professional with strong leadership capability and a customer‑first mindset. You are organised, proactive and confident stepping into a management support role.
You will bring:
• Previous experience in an automotive service environment
• Leadership or senior advisor experience preferred
• Strong customer service and communication skills
• Ability to support, coach and motivate a team
• Good organisational and problem‑solving skills
• A current driver licence

Why Join the Dealership

• Be part of a growing Chery dealership with momentum
• Opportunity to step into or develop management skills
• Supportive leadership and friendly team culture
• Stable, full‑time role with long‑term growth potential
• Modern facility and structured service processes

Apply Now

If you are ready to take the next step in your automotive service career and support a high‑performing team, we would love to hear from you. Apply now with your resume and join the Chery Liverpool team.