Service Center Manager

JobsCloseBy Editorial Insights

At AFC Industries in Kennesaw GA, the Service Center Manager is a full-time onsite role reporting to the Group Vice President, overseeing Operations, Logistics and Program Management for VMI customer programs to ensure on-time, accurate delivery. It engages customers, audits bins, coordinates with Sales, DC and Supply Chain to maintain inventory, and leads staff in continuous improvement while managing dock-dock and discrete orders. Limited travel; target salary $60-70K plus comprehensive benefits. To apply, highlight 5+ years leading ops in a supervisory role, 5+ years with VMI Kanban or similar replenishment systems, ERP proficiency, and any APICS or fasteners experience; showcase cross-functional wins, measurable improvements, and an entrepreneurial, collaborative mindset.

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Service Center Manager

This role will report to the Group Vice President

Responsibilities include:

Manage the Operations, Logistics, and Program Management activities associated with the assigned Customer Programs (VMI) to ensure on-time and accurate delivery of products.

• Ensure Customer programs meet expectations through customer engagement, audits, and routine maintenance of bins and racks.
• Coordinate with Customers, Sales, Distribution Center, and Supply Chain to ensure that optimal Service Center and program inventory levels are maintained for program customers.
• Provide leadership to the Service Center associates to implement best practices, improve efficiencies, and facilitate operational continuous improvement projects.
• Monitor & facilitate customer priorities associated with the dock-dock & discrete orders being shipped from DC.
• Support Account Managers in addressing failure modes associated with dock-dock, discrete and VMI orders.
• Work with DC management team to prioritize product movement.
• Work with the Regional management team to ensure alignment with corporate objectives.
• Support operations projects such as customer launches and program implementations
• Responsible for delivery vehicle maintenance, repairs, and compliance.
• Other duties as required.

LOCATION:

Travel requirements will be limited.

Job Requirements:

• Minimum of five years of operations/order management experience in a supervisory capacity.
• Minimum of five years of experience with VMI, Kanban or other inventory systems requiring a triggered replenishment from a warehouse infrastructure.
• A working knowledge of inventory management (APICS certification a plus)
• Knowledge of ERP systems and processes.
• Experience with fasteners and fastener quality standards strongly preferred.

Targeted Salary $60-70K

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are an AA/EEO/Veterans/Disabled employer.