Service Co-ordinator

JobsCloseBy Editorial Insights

McAlpine Hussmann seeks a full‑time Service Co‑ordinator in Tauranga, essential to keeping our service team running smoothly and ensuring timely, accurate information reaches technicians for seamless customer service. Key strengths include accurate data entry, quick decision making, excellent communication, multitasking, attention to detail, strong time management, a proactive mindset, and solid Microsoft Office skills with the ability to quickly learn new systems. You’ll operate in a leading refrigeration and air conditioning group backed by Panasonic, with benefits like extra annual leave after five years and health insurance discounts. The successful applicant will undergo a pre‑employment drug screen and provide a satisfactory criminal conviction check. To apply, tailor your CV to show dispatching wins, quantify outcomes, and highlight collaboration with field techs, plus readiness for checks and learning new software.

This full time role is essential to the smooth running of our service team and therefore, you will need to be highly organised, show initiative and have effective communications skills. You will also need to ensure you share the timely, accurate and relevant information to Service Technicians to supply seamless service to our customers.

The Key Skills required for this role include:

• Accurate data entry

• Ability to think on the go and make quick decisions

• Excellent communication and interpersonal skills

• Able to multitask and prioritise tasks ensuring completion in a timely manner

• Strong attention to detail

• You will be highly organized with superior time management and adept at prioritizing tasks!

• Proactive mindset with high level of initiative

• Strong problem-solving skills

• Good experience using Microsoft Office including Excel, Word and Outlook with an ability to quickly learn new systems

About the Business:
McAlpine Hussmann is at the leading edge of providing commercial refrigeration and air conditioning throughout Australasia. We have a global footprint and being part of the multi-national company Panasonic, we have access to international research and development and world-class products. A role with us is a great opportunity to join a well-regarded and highly skilled team and expand your career in a rapidly changing industry.

Benefits and Perks:
* Extra leave entitlements - after your fifth anniversary you will be entitled to an extra week's holiday leave per year
* Discounted Health Insurance with Southern Cross
* Company discounts from a wide variety of vendors
* Relevant on-job training provided
* A great social place to work and a dedicated team who will support you to extend your current skills and grow your competencies

The successful applicant will be asked to do a pre-employment drug screen and provide a satisfactory criminal conviction check.