Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Are you ready to power the maritime future?

At Wärtsilä - Parts and Field Service, we are committed to enabling sustainable societies through smart technology and innovation. Our team in the UAE is at the forefront of supporting our customers with the world's widest network of maritime expertise and the full portfolio from engines to lifecycle solution. We are now looking for a Propulsion Coordinator to join our dynamic Field Services Operations team in Dubai.

Your main tasks and responsibilities :

As a Propulsion Coordinator, you will play a key role in coordinating service activities related to our propulsion products and installed base. You will ensure that field service works are planned, executed, and followed up with a focus on quality, safety, and customer satisfaction. Your responsibilities will include:

· Coordinating and planning field service jobs and projects for propulsion products, ensuring high-quality job preparation and execution.

· Maintaining an overview of spare parts required for service jobs and coordinating deliveries to ensure timely availability.

· Monitoring and controlling the execution of field service works to ensure timely completion within agreed budgets and strategies.

· Supporting cross-functional teams, especially FS Resources and Sales Support, to ensure seamless service delivery.

· Contributing to the development of HSE processes, tools, and competencies to meet Wärtsilä’s standards and stakeholder expectations.

· Reviewing service reports and ensuring timely, professional follow-up on all actions and customer feedback.

· Managing customer enquiries related to propulsion service, providing clear communication and solutions.

· Promoting close collaboration with Account Managers, Sales Support, and Spare Parts teams to deliver the best possible customer experience.

· Identifying and implementing improvements in service delivery and cost efficiency.

· Participating in customer site visits and communicating effectively with on-site teams and stakeholders.

What do we expect from you?

· Technical background with experience in propulsion products and marine operations is highly desirable.

· Previous experience as a Field Service Engineer, Service Coordinator, or in project coordination/management within the marine industry is preferred.

· Strong customer focus and ability to communicate effectively with internal and external stakeholders.

· Structured, organized, and self-motivated with attention to detail and a proactive approach.

· Recognized engineering qualification or equivalent experience.

· Willingness and ability to travel within the UAE and internationally as required.

· Good command of English (oral and written); knowledge of Arabic is an advantage.

· Proficiency with MS Office tools; experience with SAP is a plus.

Success metrics :

· Customer Satisfaction

· Healthy Work In Progress (WIP)

· Time To Invoice (TTI)

· Margin Deviation (Planned vs Actual)

· Invoice Disputes (Credit notes due to incorrect invoicing)

· Process Adherence (NCR)

· Other KPIs set by Regional FS Operations

What we offer you

At Wärtsilä, we believe in empowerment, ownership, and supporting each other’s growth. You will have access to a variety of training activities, learning solutions, and opportunities to develop your talents in an international, ambitious, and growth-oriented environment. Our culture is open, respectful, and down-to-earth, where everyone is encouraged to voice their opinions and contribute to our shared success.

If you feel excited by being part of this dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward to receiving your job application, together with a CV sent via our Recruitment tool.

Last application date: 30/09/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.