Service Delivery Manager

JobsCloseBy Editorial Insights

Worldline is seeking a Service Delivery Manager for Fraud Management Solutions in Zurich, joining a Financial Services unit that works with three Product Owners and a DevOps team of about 80. You will drive requirements engineering, backlog prioritization, and cross functional delivery, translating business needs into technical specs, shaping the product roadmap, monitoring metrics, and managing client change requests. Ideal candidates have 3+ years in product ownership or business analysis, strong analytical skills and fintech knowledge, experience with Agile DevOps and Jira, and fluency in English and German. To apply, tailor your CV to fraud prevention experience, quantify impact, highlight stakeholder management and leadership, and show collaboration with large teams; mention Swiss flexibility and learning opportunities.

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Join our Financial Services division as a Service Delivery Manager for our Fraud Management Solution, where you'll play a pivotal role in protecting financial transactions and safeguarding our clients. You'll collaborate with 3 fellow Product Owners and work closely with a significant DevOps team of approximately 80 employees to deliver cutting-edge fraud-prevention and -detection capabilities that make a real difference in the financial services landscape.

Day-to-Day Responsibilities​

• Actively contribute to requirements engineering and consulting for Fraud Management Solutions with specific clients in the geographic area in collaboration with the Business Delivery Management
• Define and prioritise parts of the product backlog for fraud management solutions in collaboration with Chief Product Owner, stakeholders and development teams
• Collaborate with cross-functional teams to translate business requirements into technical specifications
• Work closely with the DevOps team and fellow Product Owners to ensure seamless delivery of fraud management features on the platform
• Collaborate with Product Management to drive product roadmap decisions
• Monitor product performance metrics and client/user  feedback to continuously improve fraud management platform capabilities
• Manage Change Requests initiated by clients

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 3+ years of product ownership or Business Analysis experience, preferably in financial services or fraud prevention solutions
• Strong analytical skills with experience in requirements engineering
• Technical understanding of fraud detection systems, payment processing, and financial technology platforms
• Proven ability to manage complex stakeholders and collaborate effectively with large technical teams
• Experience with Agile DevOps methodologies and backlog management tools (e.g. Jira)
• Fluent in English and German Language, written and spoken

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Mobile working within Switzerland and flexible working time models
• 25 days per year international remote working possible
• Financial support of the public transport ticket
• Use of our own staff restaurant
• Comprehensive continuing education programs
• Additional offers for families
• Possible participation in the Innovation Festival @ Worldline
• Employee Share Program: We win together as a team, and our long-term incentive plans are crafted to give every Worldline a financial stake in the business they are helping to grow 
• Sustainable, international corporate culture

Shape the evolution

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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