Service Desk Engineer

JobsCloseBy Editorial Insights

Capgemini is seeking a Service Desk Engineer in Perth for a full-time onsite role to join a 5 to 10 person team delivering software, hardware and network problem resolutions for Capgemini’s clients. You will diagnose issues, implement solutions and clearly communicate resolutions to customers on a Monday to Friday variable roster. Ideal candidates have at least 1 year of L1/Service Desk experience, an interest in IT, strong written and verbal communication, and front-facing customer service. Optional: ServiceNow ticket management. The role offers hybrid working, a learning program with 250,000 courses and hackathons, and a rewarding total package. To apply, tailor your CV to show customer impact, teamwork and a proactive tech mindset.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

Let's talk about the team

You'll be working within a varied complex role with many of Capgemini's valued customers working with an accomplished team in a collaborative atmosphere.

Let’s talk about the role and responsibilities 

• Work under supervision as part of a 5- to 10-person team providing technical software hardware and network problem resolutions to Capgemini customers.
• Assist with the diagnosis of problems determining and implementing appropriate solutions, guiding and/or communicating resolutions to customers.
• Work Monday – Friday on a variable roster, can be discussed at interview/on offer.

Your Profile

Let’s talk about your capability and experience

• At least 1 year’s L1/Service Desk technical support experience.  
• A keen interest in computers and the tech industry.
• Experience in front-facing customer service. Optional Skills: Ticket management via ServiceNow.
• Excellent communication skills both verbal & written.
• Optional Skills: Ticket management via ServiceNow.

What you’ll love about working here 

• • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’. 

Apply today!  

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com