Service Desk Officer

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Infinite Aged Care is seeking a full-time Service Desk Officer to join our Bundall IT team, Monday to Friday, onsite on the Gold Coast. You will deliver responsive, friendly IT support, troubleshoot hardware and software issues, and help staff navigate technology with patience. Key requirements include an IT qualification or equivalent, service desk experience, troubleshooting, excellent communication, a customer facing mindset, the ability to multitask, basic networking knowledge, and documentation skills, plus a current driver’s license with access to a car. Benefits include car allowance, training, and discounts. To apply, tailor your resume to show concrete wins and contact Teri Vallely at [email protected] or 07 5667 0815.

At Infinite Care Residential Aged Care Providers Australia | Infinite Aged Care technology underpins the safe, efficient and compassionate support we provide to residents and their families. Our Service Desk Officer plays a key role in keeping our people productive by delivering responsive, friendly and effective IT support across the organisation.

We are currently seeking a new full time Service Desk Officer to join our IT Team, Monday to Friday in our national support office in Bundall on the Gold Coast.

About You

You’re someone who genuinely enjoys helping others and solving problems. You bring patience, clear communication and a calm approach to every interaction, ensuring users feel supported and confident when navigating technology.

You take pride in delivering high‑quality service, staying organised in a fast‑paced environment, and working collaboratively with your team. You’re adaptable, curious and committed to improving the way IT support is delivered.

To succeed in this role, you will have:

• A qualification in IT or equivalent experience
• Strong troubleshooting skills across hardware, software and operating systems
• Experience in a service desk or customer-facing IT support role
• Excellent verbal and written communication skills
• A strong customer service mindset with patience and empathy
• Ability to prioritise and manage multiple tasks
• Basic understanding of networking concepts
• Ability to create or update user guides and documentation
• A collaborative, team-focused approach
• Commitment to secure, reliable and high‑quality IT service delivery
• A current driver's licence and car

Employee Benefits

• FREE mandatory & self‑paced training modules
• Earn extra income via our CareFriends referral program (unlimited referrals)
• Discounted Fitness Passport
• Employee Assistance Program for wellbeing and financial support
• Discounted Health Insurance
• Retail, fuel and technology discounts via Flare
• Attractive salary including car allowance for the right candidate

If you’d like more information before applying, please contact our recruitment specialist Teri at [email protected] or 07 5667 0815.