Service Desk Representative

JobsCloseBy Editorial Insights

Diebold Nixdorf is hiring a full-time Service Desk Representative in Canada to provide phone, email and technical support to customers and internal teams, handling basic to moderately complex inquiries and escalating urgent issues as needed. The role emphasizes strong analytical problem solving, reliability, and the ability to communicate effectively in English and French, plus proficiency with Microsoft Office and quick learning of new systems. You will interface with customers and departments, use internal tools, support field service techs, participate in calls, and report faulty master data. To apply, tailor your resume to showcase customer service, incident resolution, data accuracy and cross-team collaboration; highlight bilingual capability, prior call center or field service experience, and willingness to work onsite. Include examples of process improvements and efficiency gains.

Provide phone call (inbound/outbound), email and technical support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations.

• Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
• Proactively informs manager about potential problems and suggests improvement actions.
• Reports on faulty master data.
• Supporting customers and field service technicians via phone calls and email requests
• Supporting customers via internal toolsets and systems
• Participating in conference calls as required
• Escalating urgent service needs and related issues and concerns to appropriate management team

• Strong analytical and problem-solving skills
• Reliable and dependable
• Ability to use logic and understand business efficiency
• Demonstrate the ability to communicate (oral/written) effectively in English and French, interface with customers and function well within a team environment
• Experience and understanding using Microsoft Office Suite (Outlook, Excel, Word, Teams, etc)
• Ability to learn new systems/software in above average time frame
• Associate's degree preferred
• Experience in customer service, banking, call center, field service or high-volume production scheduling preferred

The annual base salary range for this position is 45,000 to 46,000. 

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations