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Service Desk Support Analyst

ITProFound Inc.
14 hours ago
Full-time
On-site
Minnesota City, United States

JobsCloseBy Editorial Insights

ITProFound Inc is hiring a full-time onsite Service Desk Support Analyst for the State of MN, a 12+ month contract in Minnesota City. The role requires a high school diploma or GED with four years of technical support experience (an associate degree substitutes two years, a bachelor’s substitutes four) and strong knowledge of hardware, software, and mobile devices, Windows and macOS, networking basics, Active Directory, Group Policy, endpoint security, and ITIL practices. You’ll diagnose and resolve complex issues, prioritize tickets efficiently, and communicate clearly with users and teams while spotting trends and security concerns. To apply, tailor your resume to highlight incident management, multi-priority handling, customer-focused support, and concrete resolutions, showcase collaboration, list relevant certifications, and confirm willingness to work onsite in Minnesota.

We do have a job opening for   Service Desk Support Analyst for our direct client State of MN. The position details are given below:

Job Details:
Job Title: 3828 Service Desk Support Analyst
Client: State of MN
Duration: 12 months+ extension
Location: Minnesota, US
Type: Onsite
Job Description:

Minimum Qualifications

  • High school diploma/GED with four (4) years’ experience in Technical Support roles

  • An Associates degree substitutes for 2 years of experience

  • A Bachelor’s degree substitutes for 4 years of experience

Desired Skills

  • Knowledge of computer hardware, software, and mobile device components.

  • Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.

  • Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.

  • Knowledge of Active Directory, Group Policy, and endpoint security tools.

  • Knowledge of ITIL best practices for incident and asset management.

  • Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.

  • Skilled in prioritizing and resolving service tickets efficiently.

  • Skilled in communication and collaboration with users, technical staff, and management.

  • Skilled in analyzing and identifying trends or root causes of recurring technical issues.

  • Ability to identify potential IT security-related situations.

  • Ability to deliver high-quality, customer-focused technical support.

  • Ability to manage multiple priorities and meet deadlines in a dynamic environment.

  • Ability to adapt to evolving technologies and organizational needs.