Service Desk Team Member - The Warehouse, Thames (Part-time)

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The Warehouse Group is hiring a part-time Service Desk Team Member at Thames, with hours Monday, Friday and Saturday 7:30am to 4:00pm and Sunday 4:00pm to 8:00pm. You’ll work at the in-store service desk delivering excellent customer service, handling inquiries and processing returns, exchanges, refunds and transfers, while supporting Loss Prevention and the Checkout area. The ideal candidate has retail or hospitality experience, a positive can-do attitude, strong attention to detail and the stamina to be on your feet and lift when needed. In your application, show relevant experience, calm problem-solving under pressure, and alignment with The Warehouse’s customer-centric culture and community perks like Here for Good Leave and Team Card.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.  

Job Description

Te kaupapa o te tūranga – About the role

Hours of work are:

• Monday, Friday and Saturday:  7:30am - 4:00pm
• Sunday:  4:00pm - 8:00pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with previous experience in customer service in Retail, and has  excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring. 
• Team Card - giving significant savings at our brands. 
• Plus many more to explore when you join us!