Service Manager

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An on-site Service Manager role with atWork Australia in North Brisbane is a full-time leadership position focused on guiding a client-centered team to meet KPIs, drive sustainable placements, and maintain strong governance and financial reporting across multiple locations. The company emphasizes purpose and integrity, a commitment to helping Australians with disability or health conditions, and a diverse, inclusive culture. To apply, showcase your extensive employment services experience, proven team leadership and stakeholder relationship skills, and a track record of achieving KPIs and delivering client outcomes. Highlight your ability to coach, mentor, and build capacity, and confirm Australian citizenship or permanent residency and a current driver's licence.

Company Description

We are looking for a Service Manager in North Brisbane. 

Who we are:

atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives. 

To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work’s for everyone.

You must be a Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Job Description

• This is an on-site position.

As a Service Manager for atWork Australia you demonstrate the passion, drive and commitment to support, lead and coach a thriving team of like-minded individuals, all driven by purpose and integrity. You model the atWork Australia values, live and breathe employment services, and genuinely believe that work's for everyone.

A day in the life of a Service Manager may include:  

• Ensuring team Key Performance Indicators and contractual obligations are consistently met and exceeded;
• Establishing and communicating clear direction for the effective operations of your team across various locations;
• Developing and maintaining a culture of performance across the business;
• Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth;
• Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager;
• Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
• Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.

Qualifications

Attributes and Experience:

• Extensive experience in the employment service industry;
• Experience in customer service or a client facing role;
• Experience in management and leading a team;
• Ideally, demonstrated experience of motivating employees and working with clients in overcoming challenges; 
• Happy and confident liaising with multiple external and internal stakeholders; 
• Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers; 
• An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and 
• Hold a current Drivers Licence.

Additional Information

atWork Australia's Perks:

• On the job training as well as ongoing career development and national opportunities;  
• Job stability and guaranteed full-time hours; 
• Achievable quarterly incentive scheme; 
• Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.