Service Specialist, Pumps

Are you a hands-on technical expert who thrives on solving complex pump and system challenges in the field while building lasting customer relationships? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Service Specialist, you will be delivering expert field service solutions across British Columbia — troubleshooting, repairing, and optimizing industrial pump systems while coaching Authorized Service Partners to uphold Grundfos standards of excellence.

You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

In this role, you can be based anywhere in the Metro Vancouver area.

What you will be doing

As a key part of the Service team, you'll create impact by providing technical expertise that keeps critical water infrastructure running reliably while identifying opportunities to help customers optimize performance and reduce energy consumption.

Your main responsibilities are to:

• Disassemble, inspect, troubleshoot, repair, and recommission pumps, pump systems, and accessories at customer sites throughout British Columbia with a focus on the Metro Vancouver area.
• Act as the Authorized Service Partner Consultant for BC — supporting, coaching, auditing, and developing partners to ensure compliance with Grundfos service standards and safety requirements.
• Perform advanced services including pump audits, commissioning, vibration analysis, laser alignment, condition monitoring, and energy/booster checks.
• Diagnose and troubleshoot VFDs, controls, sensors, communication systems, and mechanical/hydraulic failures using root cause analysis techniques.
• Review system performance data, verify equipment against design specs, and recommend optimization opportunities to customers.
• Prepare quotes for out-of-warranty repairs, identify sales leads, support service agreement renewals, and deliver customer training on equipment operation and maintenance

What makes you a great fit

Above all, you are a skilled field service professional with deep knowledge of industrial pumps, rotating equipment, and control systems, combined with strong customer-facing communication skills and a commitment to safety excellence. We would also imagine that you have:

• A technical diploma in Mechanical, Electromechanical, Industrial Maintenance, or related discipline.
• Minimum 5 years of field service experience with industrial pumps, rotating equipment, and control systems.
• Strong troubleshooting skills across mechanical, hydraulic, electrical, and control system domains, including ability to read engineering drawings, P&IDs, and electrical schematics.
• Valid driver's license and passport with ability to travel frequently throughout British Columbia and occasionally within Canada and the United States.

It is a plus if you also have:

• Red Seal Millwright, Industrial Mechanic, Industrial Electrician, or equivalent trade certification.
• Experience with vibration analysis, predictive maintenance methodologies, and pump performance/reliability analysis.
• Proficiency in SAP and Microsoft Office applications.

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

The salary range for this position is $75,800 to $110,510. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization.

Grundfos salary rates are benchmarked and reflect the target for new hire salaries for the position in Vancouver, BC.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

To get to know us better, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they love working at Grundfos.

This opportunity is for an existing position within our organization.

Our recruitment process is entirely human-driven; we do not employ artificial intelligence or automated systems to evaluate or screen applications.

 Are you ready to unlock possibilities at Grundfos? Apply today!

We look forward to hearing from you.