Service Writer, Crowfoot
Fountain TireJobsCloseBy Editorial Insights
Fountain Tire Crowfoot is seeking a friendly, dedicated Service Writer with at least three years in the automotive repair or tire industry who can provide accurate service quotes, listen to customer needs, and recommend tire and mechanical services. The role requires knowledge of passenger, light truck, and specialty tires, a valid driver’s license and clean driver’s abstract, and a collaborative, positive attitude. You will create work orders, arrange bookings with technicians, secure customer authorization for work, and follow up to ensure satisfaction while promoting services. Benefits include $20 to $25 per hour plus commissions, comprehensive benefits, RRSP matching, growth opportunities, day shifts, and discounts. Apply online or in person at Unit 169, 64 Crowfoot Cir NW Calgary AB T3G 2T3.
Overview
Join the team at Fountain Tire Crowfoot! We are looking for a friendly and dedicated individual to join our team as a Service Writer!
What does it take to get on track?
- 3 years of experience in the automotive repair or tire industry is required
- Experience providing mechanical service quotes is an asset
- Effective listening skills with the ability to identify customer needs and provide recommendations
- Working knowledge of passenger, light truck and, specialty tires and mechanical services
- Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
- Excellent customer service and a great attitude are a must
- A team player who takes pride in their work
At Fountain Tire, our associates are at the heart of our success. As a vital member of our team, you will get to enjoy many great benefits:
- Competitive compensation: $20 to $25 per hour plus sales-based commissions!
- Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
- We will develop your skills and certifications with our excellent training program & opportunity for growth
- The opportunity to work with an excellent team and great customers
- Regular full-time day shifts
- Great discounts for you and your family on tires, parts, and mechanical services
Primary Responsibilities:
- Creating work orders and arranging bookings and communicating them to the technicians
- Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
- Provide proactive calls to customers to determine their satisfaction level with the service they have received
- Recommend tire service, specialty tire service, wheel and mechanical service to customers
- Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
- Keep promotional material updated in the showroom.
- Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
- Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
- Assist in inventory management through documentation processes and annual inventory counts