ServiceNow Architect

JobsCloseBy Editorial Insights

KPMG Australia is seeking a skilled ServiceNow Architect with deep experience in SPM, ITSM, GRC and TPRM to design, develop and implement ServiceNow solutions for diverse clients. The role centers on architectural oversight, integration with enterprise systems via APIs, module configuration, thorough testing and clear technical documentation, with ongoing support after go live. Ideal candidates hold a Bachelor in Computing or IT, ServiceNow CSA and Implementation Specialist, and CTA certifications, plus strong JavaScript and REST/SOAP skills. To stand out, tailor your resume to show concrete architecture work, quantify outcomes, and demonstrate collaboration with project managers and stakeholders. Apply for onsite Sydney and contact Talent Attraction Support for adjustments if needed.

Job Description

Continuous business transformation with technology is essential for organisations seeking to grow, increase efficiencies and remain relevant amid times of innovation and change. Our Technology Implementation team work closely with organisations to enhance the potential of their technology through the analysis, assessment, and implementation of proven technology solutions. Successful transformation is more than embedding new technology into a business. It requires deep industry insight, functional expertise and technology know-how that underpins an organisation’s strategic goals.

Your Opportunity

We are seeking a skilled and motivated Architect with extensive experience in ServiceNow SPM, ITSM, GRC, and TPRM to join our dynamic team. The successful candidate will be responsible for overseeing the design, development, and implementation of ServiceNow solutions to meet the needs of our clients. This role requires a deep understanding of the ServiceNow platform, including its capabilities and limitations, as well as the ability to work collaboratively with various stakeholders to deliver high-quality solutions. 

Key Responsibilities: 

• Design and Development: Oversee the development of custom applications and enhancements on the ServiceNow platform, including workflows, UI policies, business rules, and client scripts.
• Integration: Manage the integration of ServiceNow with other enterprise systems using APIs, web services, and other integration tools. 
• Configuration: Configure ServiceNow modules such as SPM, ITSM, GRC, and TPRM based on client requirements.
• Testing and Debugging: Ensure thorough testing and debugging of ServiceNow applications to guarantee functionality and performance.
• Documentation: Create and maintain detailed technical documentation for all developed solutions.
• Support: Provide ongoing support and maintenance for ServiceNow applications, including troubleshooting and resolving issues.
• Collaboration: Work closely with project managers, business analysts, and other developers to ensure successful project delivery. 

How are you Extraordinary?

• Problem-Solving: You have strong analytical and problem-solving skills with the ability to think critically and creatively.
• Communication: You have excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders. 
• Team Player: You have the ability to work collaboratively in a team environment and manage multiple tasks simultaneously. 

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in architectural roles, with a focus on ServiceNow SPM, ITSM, GRC, and TPRM.
• Certifications: ServiceNow Certified System Administrator, Implementation Specialist, and Certified Technical Architect (CTA) certifications. 
• Technical Skills: Proficiency in JavaScript, HTML, CSS, and other web technologies. Experience with REST/SOAP APIs and integration tools.  

Additional Information

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team.

At KPMG every career is different, and we look forward to seeing how you grow with us.