ServiceNow Developer

About the job you're considering

The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital CustomerExperience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.

You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications, integrations, and user experiences that drive operational efficiency and usersatisfaction.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:  identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your Role

As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to:

• Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric.
• Utilising ServiceNow’s Experience Layer components to build modern, intuitive user interfaces.
• Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements.
• Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes.
• Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflowsthat meet evolving customer demand.
• Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows.
• Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce.
• Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, andIntegrationHub.
• Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
• Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
• Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and 
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your Security Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdomfor the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility suchas, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about yourcitizenship in the application process.

Make it real – what does it mean for you?

• You will reimagine what’s possible: creating value for the world’s leading organisations throughtechnology to build a sustainable, more inclusive future. You will work with a range of clients all with aunique set of business, technological and societal ambitions, which will make a real impact across theUK.
• You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration fromyour teammates as you unlock value in everything you do. You’ll be joining a professional community ofexperts, who have got your back and will support you, every step of the way.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When youjoin Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneursand industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together,we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain theexperiences and connections you need to shape your future. By learning from each other every day, sharingknowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills tohelp our clients leverage technology to innovate and grow their business. So, it might not always be easy, butmaking the world a better place rarely is.