ServiceNow Senior Technical Architect 100% (f/m/d)

JobsCloseBy Editorial Insights

Julius Baer is seeking a ServiceNow Senior Technical Architect to own the end-to-end ServiceNow strategy for the IT Service Management team, onsite in Zürich. You will be the technical authority, designing integrations, workflows and CMDB, driving scalability, security, and alignment with the bank’s digital transformation. With 7+ years in ServiceNow and a CTA certification, you’ll guide development teams, promote reuse and standardization, and translate complex ITIL and service delivery challenges into practical solutions across incidents, changes and requests. Fluent English is required, German is a plus. To apply, tailor your CV to demonstrate strategic impact, cross-functional collaboration and concrete outcomes, and prepare to discuss designs, risks, and benefits.

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At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

We are seeking a ServiceNow Senior Technical Architect to join our IT Service Management engineering team. In your role you will be the main technical architect of ServiceNow for Bank Julius Baer.

YOUR CHALLENGE

• Define and drive the end-to-end ServiceNow architectural strategy, ensuring scalability, security, and alignment with Julius Baer’s digital transformation goals
• Serve as the leading technical authority on the ServiceNow platform. Design integrations, configure workflows, and champion best practices across incidents, changes, requests, and CMDB
• Analyse complex business and IT service management challenges, delivering innovative, sustainable solutions within the ServiceNow ecosystem
• Guide development teams and stakeholders in implementing ServiceNow-based solutions. Promote reuse, standardization, and compliance across domains
• Collaborate closely with ITSM, DevOps, Security, and business representatives. Clearly communicate designs, risks, and benefits to both technical and non-technical audiences

YOUR PROFILE

• Bachelor’s degree in computer science, Information Technology, or a related field
• Strong technical expertise in ITIL frameworks and proven experience applying IT service management best practices
• Proficient in ITSM tools such as ServiceNow, with hands-on experience managing incidents, changes, and service requests
• Solid understanding of enterprise IT infrastructure and its integration within end-to-end service delivery processes
• Experience of at least 7 years as ServiceNow Senior Technical Architect
• Certified Technical Architect (CTA) certification
• Fluent written and spoken English. German is a plus

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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