Shared Services Support Officer (Temporary Opportunity up to 5 months)

JobsCloseBy Editorial Insights

Transport for NSW is hiring a temporary Shared Services Support Officer in Dubbo to join the Procurement Team, serving internal and external staff across phone, live chat and email. You’ll handle high volumes, follow clear processes, and share best practices while escalating issues promptly. The ideal candidate is process driven, empathetic, a skilled communicator, and comfortable learning multiple systems. This on-site role runs through 30 June 2026 with potential flexible options. To apply, tailor your resume to show customer service excellence, problem solving and multi channel delivery; review the role description and information pack; apply by 8 March 2026; contact Christina Park for details. Aboriginal and disability candidates encouraged.

---

You want to create a supportive culture where people perform and grow beyond their job.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

 

In this role, you'll:

 

Join a high performing team, (Procurement Team) within our Transport Shared Services Service Centre based in Dubbo. You will service a variety of Internal and external staff via telephone, live chat and email. You’ll manage yourself to work through high volumes of enquiries, adhere to set processes and share best practice across the team.

 

You will act as the first point of contact across multiple customer service channels adhering to processes, providing prompt and proactive customer service, processing transactions, and escalating where necessary in a timely manner.

This is a temporary position until 30th June 2026 based in our Dubbo Service Centre. 

For more information on this position and business unit, view the role description and information pack.

 

About you

 

You have worked for an established organisation providing customer service either face to face or over the phone. 

You’re process driven and able to ask the right questions to find a solution efficiently.

You must be comfortable working against high volumes, flexible to work on a roster and technology savvy enough to learn multiple systems simultaneously.

 

Who we are

 

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

 

 

Join us

 

 

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

 

Flexible work options may be available. Learn more via Flexible work options and policy  

 

 

Apply today 

 

Applications close 11:59 PM Sunday 8 March 2026

 

 

For more information about this role, please contact [email protected].

 

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

 

Learn more about how to apply via Our recruitment process | Transport for NSW 

 

#LI-Hybrid