Shift Leader - Guzman y Gomez

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Guzman y Gomez is seeking a Shift Leader to steer shifts in Gungahlin, support the team, and deliver guest experiences. For best results when applying, highlight how you lead teams and maintain guest experience on shifts. You’ll own shift operations, uphold standards and quality, coach crew members, and boost sales, speed, safety and customer experience. The role offers a path into Assistant Restaurant Management, plus flexible rosters, training and a culture with events and celebrations. Essentials include leadership in a fast paced environment, a track record of outstanding service, and willingness to complete a Food Safety Supervisor certificate and Responsible Service of Alcohol. Interested applicants should click I’m Interested; background checks may be conducted.

Job Description

At Guzman y Gomez, we don’t just run restaurants — we grow leaders.

As a Shift Leader with GYG, you’ll play a key role on the floor, supporting the team and keeping each shift running smoothly while delivering great guest experiences.

You’ll be trusted to:

• Lead and support the crew during your shift, helping create a positive, high-energy team environment.
• Take ownership of shift operations, ensuring smooth service, strong standards and consistent quality.
• Support the leadership team by driving great results on shift, including sales, speed, safety and customer experience.
• Coach and develop crew members, helping them build skills and confidence on the job.
• Be part of a fast-growing global brand that’s redefining fast food with fresh ingredients, authentic flavours and a bold vision.
• Take the next step in your career — this role is a pathway into Assistant Restaurant Management, Restaurant Management and beyond.

Why join GYG?

We’ll back you with the tools, support and rewards you need to succeed:

• Flexible rosters and long-term stability — let’s talk about what balance means to you
• Long term bonus incentive 
• Structured training program and ongoing development
• Heavily discounted GYG meals (yes, every burrito)
• Annual leadership and team events
• Cultural celebrations (Day of the Dead, Cinco de Mayo and more)
• Employee assistance program (Sonder) for you and your family
• Clear pathways into Assistant Restaurant Management, Hola Central or franchise ownership

We appreciate diverse experience, but specifically, we are looking for candidates who have: 

• Leadership or supervisory experience in a fast-paced environment 
• A track record of providing outstanding customer service 
• Completed or willingness to complete Food Safety Supervisor certificate 
• Completed or willingness to undertake Responsible Service of Alcohol course 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.