Spa Therapist

JobsCloseBy Editorial Insights

Accor’s Sofitel London St James is seeking a full‑time Spa Therapist to uphold luxury spa etiquette, deliver personalised treatments and anticipate guest needs while staying current on services, pricing and promotions. You’ll greet guests by name, guide them through procedures, manage concerns with discretion, and work with colleagues to create consistently exceptional experiences. Requirements include a Level 3 Diploma or NVQ 3 in Beauty or Massage, prior hotel spa or luxury salon experience, and professional massage and skincare certifications plus strong health and safety knowledge. To apply, tailor your CV to showcase luxury service, upselling success and spa equipment familiarity and apply at careers.accor.com.

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

SCOPE OF POSITION 

The Spa Therapist as guided by the Spa Manager will maintain the standards of the Spa etiquette and service in all interactions with guests and staff.  Responsible for providing all guests with customised personal attention that meets and exceeds all of their needs.  Must be comfortable anticipating a guest’s needs and discussing any guest concerns and be responsible for addressing any extra details required to go above and beyond the guests’ expectations.

Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa. Use proper etiquette and professionalism at all times. Look for every opportunity to suggest new and enhanced guest experiences.

RESPONSIBILITIES

•  Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques 
•  Provide guests with skin s treatment with the cosmetics provided by the Spa.
•  Escort all guests to changing rooms, retail/tea area or next appointment.
• Greet all arriving and departing guests in the treatment areas by name.
• Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions, and billing information.
• Enquire as to the guest experience and level of satisfaction with service.
• Communicate guest request preferences to relevant departments and co-workers.
• Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
• Maintain working knowledge of the following:
• Hydraulic massage bed
• Hot towel cabinet
• Bottle warmer
• Electro-thermal blanket 
• Paraffin heater, cuticle nippers, cuticle pushers, emery and buffers
• Hot oil heater
•  Wet sanitizer
   

Qualifications

• Level 3 Diploma or NVQ Level 3 in Beauty Therapy, Spa Therapy, or Massage Therapy (or an equivalent recognised qualification).
• Previous experience as a Spa Therapist or Beauty Therapist in a hotel, spa, wellness centre, or luxury salon.
• Certification in professional massage and body treatments, including facials and skincare therapies.
• Knowledge of health, safety, hygiene, and infection control procedures, including safe use of spa equipment and products.
• Excellent customer service and communication skills, with the ability to deliver personalized treatments and create an exceptional guest experience.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com