Specialist IS Service Management Platform

JobsCloseBy Editorial Insights

CPKC is seeking a Specialist IS Service Management Platform (ServiceNow Developer) for an on-site, full-time role in Calgary. You will partner with business teams to deliver value via workflow optimization and automation on ServiceNow across ITSM, ITOM, SPM, SecOps, and related modules, including development, testing, integrations, and daily support within an Agile framework. Requirements include a university degree and at least four years’ ServiceNow development experience, with hands-on work in ITSM ITOM ITAM SPM Security Ops and Automation, plus solid SDLC and ITIL knowledge. To apply, tailor your resume to show certified expertise, real-world integration outcomes, governance and documentation discipline, and readiness for background checks. The company highlights inclusive culture, competitive benefits, pension, ESOP, growth opportunities, and 0-10% travel.

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

The Specialist IS Service Management Platform (ServiceNow Developer) will be a core member of the Service Management team who will work with our business partners to deliver business values in the area of workflow optimization and automation using the ServiceNow platform and its many modules (ITSM, ITOM, SPM, SecOps, etc.) though projects and sustainment activities.

POSITION ACCOUNTABILITIES:

• Assist in development, testing, and documentation of customer solutions that fit the requirements gathered during the intake process
• Enable integrations between other IS systems and ServiceNow and ensure proper monitoring, governance, and documentation is in place for all such integrations
• Maintain implementer certification for one key ServiceNow module (ITSM, ITOM, etc.) along with Developer or Admin certification
• Perform daily support tasks (break/fix, patches, upgrades, etc.) on ServiceNow and ensure they are clearly documented and tracked in ITSM records (Incidents, changes, problems, and requests)
• Participate in daily scrums and communicate progress and challenges with team members on a daily basis as part of an Agile development team
• Analyze complex situations/problems and begin formulating potential solutions
• Test and validate new solution designs to ensure they address the situation or problem presented

POSITION REQUIREMENTS:

• University degree in Computer Science, Engineering or equivalent  
• Minimum of 4 years’ experience developing, supporting, and maintaining ServiceNow platform
• Experience in the design and implementation of ServiceNow ITSM, ITAM, ITOM, SPM, Security Operations, Service Catalog, and Automation
• Strong understanding of the Software Development Lifecycle (SDLC) and Information Technology Infrastructure Library (ITIL) procedures

WHAT CPKCKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

PRE-EMPLOYMENT REQUIREMENTS:

 Background Investigation

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKCKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKCKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKCKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 105886
• Department: Information Services & Network Service Centre (NSC)
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 4
• Job Available to: Internal & External

#LI-ONSITE

#LI-JA1