Specialist- PDC Management & Physical Cheques Handling

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area for all Cheques Clearing Functions and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator Compliance standards. S/he is expected to support the unit in:                             

• Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Undertaking all daily-processing activities related to a particular product or sub function in CMU.
• To assist departments by providing appropriate delivery and support functions.
• To ensure Documentations record management (hard / soft copy & scanned version) and archival as per guidelines.
• To be responsible as primary custodian of security items & customer records.
• To participate actively in the various initiatives within section / unit / FAB Centralized Operations and the Bank as and when required.
• To engage on any other activity, falling within pretext of a Processor.
• Providing periodical reports and management information for effective decision making. 

• Team Supervision

• Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to assigned team to support their overall development. 
• Promote the organization’s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
• Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
• Promote the organization’s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.

• Policies, Systems, Processes & Procedures

• Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

• Continuous Improvement

• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Reporting

• Prepare sectional statements and reports timely and accurately to meet FGB-NBAD and department requirements, policies and quality standards.

• Specific Accountability

• Manage and ensure that quality services are consistently provided to all internal customers and all service level agreements set are appropriately met.
• Directly responsible for organization and supervision of total activities and end-to-end processes.
• Increase operational quality/efficiency by providing & implementing improvement suggestions.
• Ensure that bank policies and procedures are effectively maintained and the commitments towards our internal and external customers are met according to SLAs.
• Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
• Manage the work flow efficiently with the resources available without compromising on the risk and services.
• Provide improvement suggestions to increase the quality and efficiency in our work resulting in best customer service.
• Manage the unit’s entire functions independently with minimum intervention from AVP’s/ VP Head of clearing and accept additional work load distribution.
• Improve and suggest new enhancement to the existing systems which will enhance efficiency, quality and control of work in the section. 
• Ensure best practices are used and Policies & Procedures Manual are updated at regular intervals.
• Maintain effective communication at all levels. Work in term whenever needed to facilitate the work flow and avoid any risk. Conduct meeting, give effective and professional suggestion to develop the quality of the services at FAB.
• Monitor performance board closely and in case of any service issue, take appropriate measure to ensure customer services are not effected
• Manage and control the work flow by taking into consideration the operational Risk/ KRI’s in day to day activities and ensure all the staffs adhere to bank policies and procedures.
• Develop control procedures according to new changes to avoid risk.
• Ensure that no unjustified audit comments and prepare replies to Audit comments, if any, and follow up until resolve.
• Escalate to CMU management or to the reporting authorities for any suspicious transactions/remittances received and report immediately as per the AML requirements.
• Internal Audit and operations risk/ KRI’s Reports: Review audit comments pertaining to the Centre and ensure that corrective actions are taken and are not repeated.
• Take necessary action to prevent recurrence of the errors that may include procedure amendment, staff training, and counseling.
• Ensure effective KPI where staff performance is evaluated in term of productivity and error
• Ensure maintaining KPI for each staff on daily basis and each staff is achieving their target.
• Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
• Staff Performance: Assess the performance staff on regular basis and provide them constructive feedback to improve their performances.
• Ensure that work volume are evenly distributed among the staffs on normal and high volume days
• Maintain an up-to-date manual of all processes and ensure that it is effectively communicated and readily available to all staff for reference.
• Management Information: Ensure that timely and accurate MI is generated and submitted.
• Procedures: Ensure all activities are done within FAB approved policies & procedures
• Propose process improvement where needed and ensure its implementation in order to achieve business efficiency
• Provide improvement suggestions to increase the quality and efficiency in our work resulting in best customer service.
• System Enhancement/Automation: Suggest enhancement to the existing system to improve efficiency and reduce risk.
• Take necessary action to prevent recurrence of the errors that may include procedure amendment, staff training, and counseling.

Qualifications

Minimum Qualification

• BA or higher degree level or equivalent education with accounting/ banking/ business administration background
• Deep understanding & exposure to technology, Clearing Operations and systems within the region.
• Capable of Supporting the team while handling day-to-day operations.
• Hands on experience on Core Banking Solutions
• Good communication, planning and organisation skills
• Conversant with MS Office and other Analytical tools

Minimum Experience

• A minimum of 5 years’ relevant experience in the banking operations sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the banking operations function.