Sr. Customer Quality Engineer

Job Overview

The Aerospace Defense Marine Business Unit (ADM BU) is looking for their next SR Customer Quality Engineer (CQE). The main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top Customers. The CQE will be the lead for customer quality initiatives in the East Coast region.

Key customer interface responsibilities include:

• Driving improvement strategies to customer scorecards
• Expertise in customer portals (where required)
• Customer Quality Requirements flow down including and related to FAI’s (future PPAPs)
• Quality manuals
• Corrective Action processes
• Change Notifications etc.
• Executes to meet customer requirements and expectations.
• Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); Voice of Customer (VOC)/Customer Complaints/PPM / COPQ / 8Dtimeliness / 8D evaluation.

This is a Remote Working Opportunity. The ideal candidate will sit in the East Coast

Job Requirements

• Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with the customer if required. Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants.
• Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports.
• Prepare for and participate in regular Customer scorecard reviews. This may include developing or contributing to a TE response.
• Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics.
• Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. Share and implement best practices within the ADM organization to exceed customer expectations.
• Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. Partners with Operations, Quality, Product Management, Sales, Account Management and Customer Service in organizing and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints
• Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs. Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses.
• Complete quality-related surveys for allocated TOP Customers
• Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct.
• Support TOP Customer audits – Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response/close-out

What your background should look like

• Bachelor’s degree (technical/business)
• 5 + years of Experience in Quality
• 3 + years of Experience in direct role(s) interacting with Manufacturing Plants
• 3 + years of Experience in driving improvement initiatives
• ADM Quality experience and knowledge preferred
• PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices.
• Understanding of ADM Products. Previous ADM experience plus.
• Fluent communication skills; both oral and written.
• Experience in core business and processes with TE is plus
• Travel required for position 25% - 50%

Competencies