Store Manager - Chadstone

JobsCloseBy Editorial Insights

Store Manager at H&M Group Chadstone is a full time onsite leadership role focused on hitting sales and profit targets by delivering a great customer experience and developing a strong team through succession planning and structured performance management. You’ll analyse store KPIs, drive the Hello Member program, enforce H&M standards using the Customer Audit Tool, and own recruitment, training and development. You will assess performance, run development reviews, give actionable feedback, and implement plans to uplift your team and store operations. Success requires inclusive, confident leadership, a customer centric mindset, excellent communication, and the ability to translate data into action. Apply only through the career page, showcase concrete results and team development.

Job Description

As a Store Manager you are responsible for achieving the Sales and Profit goals in your Store by creating a plan to deliver a Great Customer Experience in line with the Area. You ensure you have a Great Team and support its development. You work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.  

Key responsibilities: 

• Regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions accordingly to maximise results. 

• Together with your Store team, you drive Hello Member program in line with country goals.

• Ensure your Store’s execution continuously meets H&M standards and follow up using the Customer Audit Tool. 

• Manage the recruitment, training, development, and succession planning for your Store. 

• You evaluate and manage the performance of your Store Team, including having performance development reviews, putting development plans in place, giving feedback, and following up and taking actions to improve performance and develop your team. 

• Secure Store Operations Best Practices in your Store, according to the Area plan 

Qualifications

To be successful in the role as Store Manager, we believe you are an inclusive and confident business leader who enjoys developing your team and supporting them to reach their goals individually and as a team. You have a commercial mindset and are motivated by seeing actions turn into results. Your agile mindset means you are flexible and able to adapt to an ever-changing environment. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers. 

What you need to succeed: 

• Customer centric approach with proven results creating a great customer experience.    

• Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business.   

• Commercial mindset with the ability to analyze figures and formulate plans to maximize sales.   

• The ability to delegate, follow up and provide straightforward feedback with the goal of coaching and developing your team.  

• Excellent interpersonal skills and ability to communicate clearly with all team members.  

• Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.   

Additional Information

This is a full-time role. Due to data policies, we only accept applications through career page.   

Benefits 

 
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. 

• Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories across the globe. 

• Your career can take you anywhere with opportunities to grow across a global business. We proudly support internal progression, with a commitment to identifying and developing internal talent. When you grow, we grow. 

• Up to 26 weeks of company paid parental leave for eligible team members.  

• Access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity 

 
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Company Description 

 
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.