Store Manager (w/f/d) - Zurich

JobsCloseBy Editorial Insights

Tiffany & Co is seeking a flexible, motivated Store Manager to lead its Zurich Bahnhofstr store, driving sales, coaching a high performing team, and delivering the Tiffany Experience on the floor. You will deepen client relationships to meet plans, demonstrate leadership on the sales floor, coach with VoC feedback, and oversee back of house operations with a focus on hospitality. The role also targets talent development and HR collaboration to build a diverse pipeline. Requirements include at least five years in luxury retail management, a proven sales and coaching track record, flexibility for nontraditional hours, and fluency in French and English (additional languages a plus). To apply, quantify client growth and team development and show cross cultural collaboration.

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence.  For over 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

We are searching for a flexible, motivated, dynamic, energetic, and inspiring Store Manager (M/F/D) to support our Store in Zurich Bahnhofstr. 

Sales:  

Deepen the relationship with clients to achieve sales plan and drive lifetime loyalty and spend. Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan. Drive client development activities among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Drive business through key product pillars. 

Service:  

Elevate in store experience consistently delivering memorable moments. Lead, model and coach based on VoC (Voice of Client Survey) feedbacks and elevate the Tiffany Experience by keeping the survey questions in mind. Act as Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on performance and client feedback to improve customer service. 

Operational Excellence:  

Ensure exceptional operational support to drive sales and service. Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all internal control procedures. Partner with Operations Team to reallocate resources to sales and clienteling through supporting key pillars.  

Talent:   

Hire and develop talent to ensure a winning team and create a best in class service & selling organization. Partner with the Line Manager and Human Resources to develop and execute an Individual Development Plan for each employee. Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.  

• A minimum of 5 years of sales management experience within retail or luxury retail or relevant customer related experience
• Proven track record in people management, coaching, customer development, sales generation and achievement of sales results
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
• Willingness to work non-traditional business hours including evenings, weekends and holidays
• Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models
• Proven ability to work in a fast-paced, changing environment
• Proficiency in Microsoft Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system
• Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills
• Through professional presence and behaviors, ability to inspire trust, integrity, influence client and staff members
• Dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships
• Must have authorization to work in the country where the position is based
• Must have a strong command of the French and English language and additional language skills preferred

Our Benefits

• Training and development opportunities within the world's largest luxury group LVMH
• An interesting job within an exciting international luxury brand
• Attractive employee discounts
• Rewarding incentives & possible participation in exclusive events

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