Strategic Account Executive

JobsCloseBy Editorial Insights

SendBird is seeking a Strategic Major Account Executive in London to own about 15 strategic enterprise accounts, partnering with and challenging large customers to embed Agentic AI into their user experiences. You will build and close a pipeline, develop deep relationships with C-level stakeholders, articulate ROI to technical and business leaders, and navigate complex multi-stakeholder cycles from developers to executives. The ideal candidate has 10+ years of enterprise SaaS sales with a track record of 7-figure closes, experience with land-and-expand, and formal sales training (MEDPICC, Challenger). When applying, highlight measurable wins, tailor your CV to strategic wins, demonstrate your ability to influence at the C-suite, and align with SendBird values and inclusion.

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

We are building a high-performing sales team at Sendbird and are looking for a Strategic/Major Account Executive to partner with and challenge our largest, most complex customers to incorporate Agentic AI into their user experience. You will be responsible for approximately 15 strategic accounts, working closely with key stakeholders. We value a tenacious work ethic and relentlessly resourceful people. This role is an East Coast remote position within the United States.

What You Will Do

• Build and close a qualified sales pipeline focused on a small number of strategic enterprise accounts
• Develop deep relationships with C-level executives and key stakeholders to understand their business challenges and influence their communication strategy
• Articulate the value of Sendbird's platform to technical and business leaders, demonstrating how our solutions can drive strategic outcomes and ROI
• Leverage your network and expertise to drive new business within your targeted account list
• Navigate complex sales cycles with multiple stakeholders, from developers to C-level executives
• Contribute to the growth of a fast-paced, multifaceted organization

What You Bring

• 10+ years of enterprise SaaS sales experience with a track record of closing 7-figure deals
• Experience with a land-and-expand sales motion in a strategic, targeted account environment
• Demonstrable experience selling to C-level executives and navigating complex organizations 
• Repeatable sales methodology Formal sales training (e.g., MEDPICC, Challenger Sale, etc.)
• A relentless work ethic and dedication to your customers' success
• Strong alignment with company values

Our UK benefits include (but are not limited to)

• 25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employee's pension fund
• Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme
• Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling
• Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement
• Home Internet Boost: £45 per month to support your home internet cost
• Commute Boost: £3000 annual budget

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. 

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.