Summer Intern Travel Reservations

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CPKC is seeking a Summer Intern Travel Reservations to join the Reservations team on site in Calgary. In this co-op role you will answer calls, book hotels for union employees, plan itineraries using Concur or Sabre, manage data entry and payments, and respond to inquiries while keeping client files up to date. The position requires 1st or 2nd year post-secondary study in travel or tourism, experience in a call center, and strong Excel and Outlook skills, plus verbal and written communication. Tips: tailor your resume to highlight reservation systems and customer service, quantify outcomes, demonstrate deadline discipline, and be prepared for background checks and education verification. Also show adaptability and collaboration.

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

Reporting to the Manager, Reservations, you will play a key role in supporting the Reservations team by delivering full‑service travel products and solutions at the best value to CPKC. This role requires a strong customer service professional - someone positive, upbeat, and driven - with previous background in a travel agency environment.

POSITION ACCOUNTABILITIES:

• Answer incoming calls to Crew Travel and book hotel rooms for union employees in a timely and professional manner.
• Determine customer needs and then provide the appropriate information and guidance to complete a reservation for them
• Communicate with suppliers to collect and exchange information regarding hotels/airline/car rentals
• Advise the customer of appropriate restrictions, terms and conditions of travel services
• Complete client files, reservation information, payment details and following proper accounting requirements
• Following up on customer inquiries in a timely manner
• May also book, plan, and arrange itineraries for flights, car rentals using Concur, Sabre or through our Travel agency
• Enter data into our software and maintain client files
• Respond to customer inquiries to ensure complete handling of the caller’s requests
• Make suggestions for ways of improving workflows and processes
• Assist with credit card reconciliation on a weekly basis in preparation for monthly deadline

POSITION REQUIREMENTS:

• 1st or 2nd year post-secondary student enrolled in a travel or tourism, or related program
• Good knowledge of computer reservations systems and experience in a call center environment
• Must be familiar with Excel, Outlook, Shared Drives
• Exhibit strong computer skills, excellent customer service skills and take action to resolve customer inquiries promptly
• Effective verbal and written communication, meet deadlines and work independently and cooperatively with team members

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee share purchase plan
• Performance incentive plan
• Annual fitness subsidy
• Part-time studies program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 105557
• Department: Procurement
• Job Type: Co-op
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade:
• Job Available to: External

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