Supervisor

JobsCloseBy Editorial Insights

JD Sports Fashion is seeking a full-time on-site Supervisor in Liverpool to join its store leadership team. The role supports junior management, delivers excellent customer service, supervises staff, maintains shop floor standards, and handles daily tasks while driving sales, analysing reports, and ensuring stock accuracy and strong visual merchandising. You’ll need prior supervisory or team-leader experience in fast-paced retail, a passion for sports fashion, solid communication and coaching skills, and a track record of meeting KPIs such as conversions, units, ATV and UPT, plus a high Net Promoter Score. In your application, tailor your CV and cover letter to show concrete outcomes, training others, alignment with our people-led, customer-focused culture, and willingness to engage in development programs and benefits like staff discounts and progression opportunities.

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Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.


JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.


We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.


Hourly Rate: £13.31
Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.


Responsibilities:

As a supervisor, you’ll be doing the following:

Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement.

Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.


Role objectives and KPI’s:

Contribute to achieving or exceeding the stores monthly sales target.

Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.

Achieve upselling or cross-selling targets.

Maintain a high Net Promotor Score.

Ensure stock accuracy during store Audits.

Ensure all new colleagues complete mandatory training required.


Skills and Experience:

Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment

Passionate about retail & hold a good understanding of the latest trends and our competitors

Previous experience of coaching and mentoring individuals

Strong communication skills

Strong attention to detail & ability to maintain high standards on the shop floor

Promote JD Group values to internal and external stakeholders

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

Monthly discretionary bonus schemes

Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)

Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)

Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)

Health cash plans


Wide range of internal development courses to support personal and professional development throughout your career journey with the Group

Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)

Discounted Gym memberships at JD Gyms

Access to colleague networks, to share lived experiences and support initiatives that drive positive change.

Opportunities to volunteer and contribute to JD Foundation

Employer engagement forums to help influence positive change

Incremental Holiday Allowance


We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.


Thank you for your time


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