Supplier Success Professional (B2B Customer Support) - Bilingual Italian/English

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Avetta is hiring a Supplier Success Professional (B2B Customer Support) fluent in Italian and English to provide front line support, resolve complex supplier inquiries, verify compliance documents, and ensure a smooth onboarding experience across phone, email and chat. You will log interactions in Salesforce, assist with billing, and collaborate with internal teams to improve service delivery. The role offers a hybrid setup for those near Maidenhead or remote within England for others; training starts August 10 2026 with 100 percent attendance for eight weeks, 4 pm to 1 am GMT, then standard local hours. Ideal candidates have bilingual Italian English, Spanish a plus, CRM experience especially Salesforce, strong communication, attention to detail, and resilience under pressure. Must have full working rights in England without sponsorship. To apply, tailor your resume to highlight multilingual support, compliance documentation experience, and a proven track record of customer‑centric outcomes.

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

Please note: this role requires full working rights in England without current or future sponsorship.

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.

This position requires being fluent in both Italian and English. Candidates who have additional language skills in Spanish (in addition to being fluent in Italian and English) are strongly preferred.

If within commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).   Those outside of commutable distance, but still residing within England, may be considered on a remote basis. 

This position will start on August 10, 2026, and requires 100% attendance for 8 weeks of training.

Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in Italian and English is required. Additional fluency in Spanish is strongly preferred.
• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need

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