Supplier Success Professional (Customer Support) - Bilingual Italian/English

JobsCloseBy Editorial Insights

Avetta seeks a Supplier Success Professional to provide bilingual Italian and English customer support, resolve inquiries, verify compliance documents and ensure onboarding. The role requires UK working rights and fluency in both languages, with hybrid near Maidenhead and remote options in Wales or England. Training from April 6, 2026 for eight weeks 4 pm to 1 am GMT, then local hours. Duties: handling calls, emails, chats, processing regulatory docs, logging in Salesforce, billing. Ideal candidates have call center experience, clear communication, CRM familiarity, attention to detail, adaptability and quick learning. To apply, tailor your resume to bilingual support, compliance verification and Salesforce; show reliability for training and hybrid or remote work.

Please note: this role requires full working rights in the UK without current or future sponsorship.

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fully fluent in Italian and English.

If within a commutable distance to our office in Maidenhead, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  Those outside of commutable distance (but still residing within Wales or England) may be considered on a remote basis.

This position will start on April 6, 2026 and requires 100% attendance for 8 weeks of training.

Training will be conducted from 4 pm-1 am GMT, Mon-Fri; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in Italian and English required.
• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need