Supplier Success Professional (Customer Support)- Bilingual Spanish/English

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Avetta seeks a bilingual Spanish/English Supplier Success Professional to deliver front line supplier support via phone, email and chat, resolve complex issues with a focus on customer experience and compliance, and verify regulatory documents while guiding onboarding. Fluency in both languages is essential, and experience with Salesforce Service Cloud is preferred. The full-time role is onsite in Calgary with a potential hybrid arrangement for commutable employees; pay is 20.50 CAD/hour, and training begins April 6, 2026 with a 100 percent attendance requirement for eight weeks. To strengthen your application, highlight bilingual communication, onboarding or compliance experience, CRM proficiency, attention to detail, adaptability, and a proven ability to manage multiple priorities and meet deadlines.

SUMMARY

The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.

If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).  

Pay rate: $20.50/hour CAD

This position will start on April 6, 2026, and requires 100% attendance for 8 weeks of training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide professional support to Avetta customers via phone, email, chat, and other service channels
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy
• Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
• Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
• Support customer billing and subscription inquiries
• Collaborate with internal departments to resolve supplier needs and improve service delivery
• Participate in outbound campaigns and annual update verifications
• Maintain high standards in interaction quality, verification accuracy, and productivity metrics
• Regular and predictive attendance

IDEAL QUALIFICATIONS:

• Fluency in Spanish and English required.
• Prior experience in customer service or call center environments preferred
• Strong written and verbal communication skills
• Proficiency with PC applications and CRM systems (Salesforce preferred)
• High attention to detail, adaptability, and self-motivation
• Demonstrated ability to learn and apply new systems and processes
• Familiarity with compliance documentation and supplier onboarding is a plus
• High tolerance for stress and ability to manage multiple priorities
• Fluency in verbal & written communication for additional language as required by posting and business need