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Ruah Community Services is seeking a full-time Support Coordinator for a 12-month maximum term contract at a specialist family and domestic violence refuge in Highgate, WA. The role centers on recovery-oriented case management, coordinating housing and health supports, and building strong relationships with residents, their networks and providers to help women and children achieve safety. You should have relevant qualifications or equivalent experience, solid case management and report writing skills, and a trauma-informed, recovery-oriented approach with mentoring ability. Apply with a current CV and a two-page cover letter addressing criteria, and include the required compliance documents: Driver's Licence, National Police Clearance, Working with Children Check and First Aid. Closing date 11 September 2026.

About Ruah

Ruah is a leading values-driven employer in Western Australia's community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA's biggest Peer Support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

This role is based within a specialist family and domestic violence refuge that provides crisis accommodation and support to women and children escaping family and domestic violence.

As a Support Coordinator, you will play a critical role in supporting clients to achieve meaningful recovery outcomes. Working closely with residents, their support networks and service providers, you will develop recovery plans, coordinate support interventions, advocate for client needs and provide high-quality case management for individuals experiencing complex life circumstances. The role is integral to helping women and children move towards safety, wellbeing and long-term independence.

This is a full-time 12-month maximum term contract opportunity working 38 hours per week across 5 days. You'll work a rotating roster of day shifts, including 8:00am to 4:00pm, 9:00am to 5:00pm and 10:00am to 6:00pm, ensuring women and children receive consistent, high-quality support throughout their stay.

How You'll Make an Impact

In this role, you will:

• Coordinate client support plans and recovery-focused interventions. cate for clients to access housing, health, wellbeing and community services.
• Build strong relationships with clients, their support networks and external service providers.
• Undertake case management activities, including assessments, referrals and appointments.
• Support highly disengaged clients to reconnect with services and achieve positive outcomes.
• Prepare high-quality case notes, reports and service documentation.
• Facilitate group programs and contribute to recovery-oriented practice.
• Work collaboratively with Peer Workers and other multidisciplinary team members.
• Provide guidance and capacity building support to team members where required.
• Build and maintain effective stakeholder relationships to enhance client outcomes.

What We're Looking For

The successful applicant will be able to demonstrate:

• Relevant qualifications in Community Services, Social Work, Psychology, Counselling, Mental Health or a related discipline, and/or equivalent experience.
• Experience in case management, care coordination or recovery-oriented support.
• Strong goal planning and client engagement skills that support positive outcomes.
• Highly developed report writing, analytical reasoning and reflective practice skills.
• Ability to mentor, guide and support other team members.
• Advanced computer skills, including Microsoft Office and client management systems.
• Ability to develop professional relationships with clients experiencing complex needs.
• Understanding of the challenges associated with family and domestic violence, homelessness, alcohol and other drug use, and mental health concerns.
• Commitment to working within and contributing to Ruah's vision, mission and values.

Highly Regarded

• Experience working within family and domestic violence services.
• Knowledge of trauma-informed, recovery-oriented and strengths-based practice.
• Understanding of diversity, social inclusion and culturally safe practice, particularly relating to Aboriginal communities.

What Do We Offer?

• Salary aligned with Level 4 of the Ruah Enterprise Agreement, starting from $92,575 plus Superannuation.
• 5 weeks annual leave plus 17.5% annual leave loading.
• 16 weeks paid parental leave, with flexibility to access 32 weeks at half pay.
• Free, independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover.
• Up to $15,900 in salary packaging benefits.
• An additional $2,650 in meal entertainment packaging.
• Additional salary packaging options including travel, accommodation, parking and education expenses.
• Opportunities to participate in employee working groups, Pride events, cultural initiatives and reconciliation activities.
• Ongoing learning and development opportunities.

Required Compliance Documents

• Current Driver's Licence.
• National Police Clearance Certificate.
• Working with Children Check.
• Current First Aid Certificate.

How to Apply

We'd love to hear from you.

Please click Apply and submit your current CV along with a cover letter of no more than two pages outlining your suitability for the role.

Closing date for applications: 11 September 2026

Please note: This advertisement may be closed prior to the advertised closing date.

For further information, please contact Alison Angeleski, Service Lead - Family and Domestic Violence, at [email protected].

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.  Everyone is welcome. Everyone belongs. 

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.