Support Services Administrator

JobsCloseBy Editorial Insights

Koninklijke BAM Groep is hiring a part-time Support Services Administrator for BAM FM in Bromsgrove, 25 hours weekly on a rotating split shift (7.30 am to 12.30 pm and 1.00 pm to 6.00 pm), onsite. You will support the project and FM Management Team, run the Helpdesk switchboard and emails, log and track tasks to completion, monitor SLAs, administer Pre Planned Maintenance, and produce information and bookings for internal and external users. The ideal candidate has strong admin and IT skills, excellent communication, and the ability to build client relationships; DBS check is required. When applying, tailor your CV to show task logging, SLA delivery, booking management, and any school or facilities experience, and demonstrate reliability for on-site rotating shifts.

Building a sustainable tomorrow

BAM FM is recruiting a Helpdesk & Support Services Administrator to join our tea, You will be working 25 hours per week  Monday to Friday on a weekly rotating shift pattern 7.30am – 12.30pm and 13.00pm to 6-00pm This role is based out of our Bromsgrove Office.

Making Possible

• Provide administrative support to the project and FM Management Team.
• Operate the FM Helpdesk switchboard and emails,  take calls and log tasks as per the project contractual requirements.
• Issue tasks to school site teams and monitor each task through to completion.  Analysis of task history/running reports to avoid failures/financial penalties.
• Work to agreed Service Level Agreements.
• Administering of Pre Planned Maintenance.
• Produce and provide Management information, preparation of weekly/monthly reports.
• Manage booking of Third Party Lets and take payment for bookings.
• Manage internal School bookings.

What’s in it for you?

A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.

What do you bring to the role?

• Strong administration and organisational skills with accuracy and attention to detail.
• Good oral and written communication skills and also good customer liaison skills with the ability to develop relationships with the key client contacts.
• Strong IT skills / proficient in use of Microsoft Office.
• Knowledge of Concept Evolution would be desirable although not essential as specific training will be given.
• Will be required to undertake an Enhanced Disclosure and Barring Service check. 

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.

We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.  A DBS will be required for this role. "Join us in Making Possible".