Support Services Supervisor

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We are seeking a hands-on Support Services Supervisor to oversee housekeeping, laundry and maintenance at the Home for the Aged on St. Croix. The role plans, directs and supervises staff, manages inventories and equipment, develops operating budgets, and ensures compliance with federal, state and local standards while maintaining a safe, sanitary environment. Ideal candidates hold an associate degree in hospitality or healthcare with three years of institutional housekeeping experience, or a high school diploma with five years of similar work, plus strong leadership and communication skills. In your application, emphasize supervisory achievements, budget and QA improvements, infection control practices, and your ability to report clearly and regularly to leadership.

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Posting number: 201905396

Department: |Department of Human Services- STX|

Job classification: Support Services Supervisor

Posting type: Open & Promotional

Categories: Health Care Support

Summary

The Supervisor of Supportive Services is responsible for the planning, organizing, and developing of the overall operations of the housekeeping, laundry and maintenance units of the Home for the Aged in accordance with federal, state, and local standards and guidelines. The purpose of this position is to ensure the highest degree of quality residential facilities care is maintained at all times.

The employee is given the latitude to carry out the duties and responsibilities of the position within the established guidelines and reports to the Director of Residential Services.

Examples of duties

DUTIES (NOT ALL INCLUSIVE)

Oversees all housekeeping, laundry and maintenance operations.

Plans, directs, assigns, and supervises the daily work assignments of custodial, laundry, chauffeur and maintenance staff.

Prepares inventory reports on linen, garments, and operating supplies. 
Makes recommendations regarding supplies and equipment to management.

Provides orientation and training for subordinate employees.

Plans work schedules to ensure a safe, sanitary, and comfortable environment. 

Develops and recommends operating budget for the units.

Develops and maintain quality assurance records and techniques for the units.

Inspects the institution to ascertain that general safety and sanitation standards are maintained. 
Makes recommendations to appropriate co-workers or managers.

Ensures the safe operation and maintenance of all related equipment.

Monitors workloads to maintain even workflow and makes adjustments where necessary. 

Represents the units at staff meeting, case conferences, etc.

Establishes and maintains safety, environmental, and infection control policies and procedures. 

Ensures compliance of all unit employees.

Prepares and submits monthly, quarterly, and annual reports.

Provides hands-on assistance when necessary. 

Performs other related duties as required.

Qualifications

MINIMUM QUALIFICATIONS

An Associate degree in hospitality or healthcare fields plus three (3) years housekeeping experience in commercial or institutional facilities.


High school diploma or its equivalent and five (5) years housekeeping experience in commercial or institutional facilities.

Supplemental information

FACTOR 1 - KNOWLEDGE REQUIRED OF THE POSITION

Knowledge of the principles and methods of modern laundry procedures, and operation of the standard equipment utilized in the laundry and housekeeping units.

Knowledge of sanitation principles and the use of hospital-grade disinfectants.

Ability to plan, coordinate, oversee and supervise the work of a group of workers engaged in laundry, housekeeping and maintenance operations.

Ability to instruct and train employees in efficient operations. 

Ability to communicate effectively both orally and in writing. 

Ability to prepare reports and maintain accurate records.

Ability to establish and maintain effective working relationships with all persons contacted
during the course of work.

FACTOR 2 - SUPERVISORY CONTROLS

The Director of Residential Services gives general supervision and allows the employee considerable latitude in defining the work assignments. Work is reviewed for conformance to established policies and procedures.

FACTOR 3 - GUIDELINES

Guidelines consist of departmental rules, policies, procedures and local and federal regulations. The employee determines what action should be taken within established limits and makes adjustments when the need arises.


FACTOR 4 - COMPLEXITY

The employee performs a wide range of duties requiring considerable knowledge of policies, methods, and procedures within the general area of responsibility.

FACTOR 5-SCOPE AND EFFECT

The purpose of the work is to ensure efficient and smooth operation of the housekeeping. laundry and maintenance units within a nursing home setting and to comply with local and federal regulatory and infection control standards.

FACTOR 6 - PERSONAL CONTACTS
Contacts are with managerial personnel and co-workers, other government agencies, business establishments and the general public.


FACTOR 7 - PURPOSE OF CONTACTS
Contacts are made to procure supplies, distribute linen, maintain sanitation and repair equipment.


FACTOR 8 - PHYSICAL DEMANDS
No unusual physical demands are required.


FACTOR 9 - WORK ENVIRONMENT
Work is performed both indoors and outdoors. Some disagreeable conditions may be present.