Support Specialist (f/m/d)

JobsCloseBy Editorial Insights

WinCan is hiring a Support Specialist for the Partner Success Team in Murten, Switzerland, to be the first contact for international sales partners, coordinate issue resolution with internal teams, support partner onboarding and sales activities, and maintain up-to-date materials and data quality. The role calls for a business or technical background, experience in sales support or partner management, the ability to explain technical concepts clearly, and a strong service mindset. Fluency in German and English is required, plus French or Spanish a plus; CRM/ERP proficiency and SaaS IT familiarity are beneficial. This full-time onsite role offers a modern, international environment with fast decision making. To apply, tailor your resume to show concrete partner-related impact, emphasize process improvements and data reporting, and demonstrate cross-functional collaboration and a customer-first approach.

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At WinCan, we develop world-leading software solutions for the condition assessment and management of sewer and infrastructure networks. To strengthen our team, we are looking for a Support Specialist for our Partner Success Team to ensure that our sales partners worldwide receive the support, information, and resources they need to succeed. With your organizational skills, service-oriented mindset, and keen understanding of customer needs, you’ll play a
key role in delivering a positive partner experience.

Your Responsibilities

• Serve as the first point of contact for general and technical inquiries from our international sales partners
• Ensuring professional, timely, and solution-oriented communicationCoordinating and following up on partner-related issues in close collaboration with internal teams and specialists
• Supporting our partners with sales-related activities and administrative processes
• Assisting with the planning, organization, and execution of partner-related initiatives and events
• Supporting the onboarding of new partners and ensuring a smooth transition
• Coordinating training sessions, workshops, and organizational measures
• Providing up-to-date sales, marketing, and training materials
• Continuously developing our partner programs
• Maintaining partner data, documentation, and feedback records
• Ensuring high data quality and transparency within the relevant systems
• Assisting with the creation of reports and analyses

What You Bring to the Table

• Business or technical training or a comparable qualification
• Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry
• An affinity for technical topics and the ability to communicate technical concepts clearly
• Strong service and customer focus
• Ability to work independently, in a structured and reliable manner
• Excellent communication skills in German and English; additional languages (French, Spanish) are a plus
• Proficiency with CRM, ERP, or collaboration systems
• Experience with SaaS, cloud, or IT solutions is a plus
• Enjoyment of working with international partners and teams

What we offer you

• A varied role with a direct impact on the success of our international partner network
• A modern, innovative, and international work environment
• Flat hierarchies and quick decision-making processes
• Flexible work arrangements and attractive career development opportunities
• A motivated team that celebrates successes together

Interested?
Then we look forward to receiving your application and getting to know you.

Compensation Information

The expected pay range for this position is 65.000 - 80.000 per hour.

 

Ultimately, in determining your pay, we may also consider your experience, and other objective job-related factors. This position may be eligible for a bonus or other incentive plan, as well as other forms of compensation.

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