Systems Officer

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Systems Officer at Hato Hone St John will join Integrated Operations Centre in Auckland or Christchurch to keep the CAD system reliable for calls and dispatch. The role blends administration and maintenance with improvement, UAT, ticket triage, upgrades and outage coordination, plus collaboration with operational teams and partners. Ideal candidates have 2 to 3 years in a similar setting, strong problem solving and clear communication under pressure, with experience across Microsoft Office and tech platforms. To apply, tailor your CV to CAD and UAT, show cross-team collaboration and an improvement mindset; apply by midnight 25 June 2025 or contact Jess McKenzie for a confidential chat.

Company Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

Job Description

He aha te tūranga - About the role: 

We're seeking a Systems Officer to join our Integrated Operations Centre (IOC) team in Auckland or Christchurch. Working Monday to Friday as part of a close-knit team, you'll play a critical role in ensuring the technology that supports emergency call taking and dispatch remains reliable, effective and fit for purpose. 

This is an opportunity to combine your technical expertise, problem-solving skills and passion for continuous improvement in an environment where your work has a direct impact on our communities. 

You'll be responsible for the administration, maintenance, and ongoing improvement of the IOC's Computer Aided Dispatch (CAD) system and related technologies. 

Additional responsibilities include: 

• Monitoring, triaging and resolving system support tickets, escalating issues where required. 

• Assisting with planned system upgrades, maintenance activities and unplanned outages.  

• Conducting end-to-end User Acceptance Testing (UAT) for system enhancements and changes.  

• Developing UAT plans, test scripts and supporting documentation.  

• Coordinating the implementation of system improvements.  

• Building strong relationships with operational teams, vendors and key stakeholders. 

Qualifications

Ko wai koe - About you:  

You may come from an emergency operations background (e.g. call handling or dispatch using CAD), or bring equivalent experience in systems administration or technical support, ideally with 2–3 years in a similar environment. 

You’re an adaptable problem solver who enjoys working with technology and collaborating with a wide range of stakeholders. You can communicate complex information clearly and remain calm and focused in a fast-paced environment. 

You'll also bring: 

• Strong computer literacy and confidence working across a range of technology platforms.  

• Excellent troubleshooting skills, with the ability to diagnose and resolve technical issues remotely.  

• Strong organisational skills, with the ability to prioritise workload and manage multiple tasks.  

• Excellent written and verbal communication skills.  

• Experience using Microsoft Office applications.  

• A commitment to continuous improvement and delivering high-quality outcomes. 

Additional Information

Me pēhea te tuku tono - How to apply:

Click “I’m interested” before applications close at midnight on 25 June 2025

For more information, please contact Jess McKenzie - Recruitment Advisor at 0800STJOHN ext 8095 or at [email protected] for a confidential discussion. 

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.